Assistant Manager - Business Support

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a motivated individual to join their Business Support team. This role focuses on enhancing operational efficiency through process re-engineering, data analytics, and compliance management. You'll work closely with stakeholders to develop standard operating procedures and support system enhancements while ensuring regulatory compliance. If you are a proactive self-starter with a passion for improvement and a positive attitude, this opportunity offers a chance to make a significant impact in a leading insurance company.

Qualifications

• 2+ years of experience in the insurance industry with strong analytical skills.
• Proficiency in MS Office and experience with VBA for process improvements.

Responsibilities

• Review and analyze business processes for improvements and efficiencies.
• Collaborate to create SOPs and manage system enhancements.

Skills

MS Office Applications (Excel, Word, PowerPoint)

VBA

Data Analytics

Tableau

Interpersonal Skills

Communication Skills

Education

Diploma or Degree

Tools

Tableau

Job description

Job Purpose

We are seeking a motivated and responsible individual to join our Business Support team within the Agency & FA Operations Department (AFO). You will handle administrative matters for our Financial Representatives / Specialists.

The Job

1. Transformation & Process Improvement: Review and analyze current business processes to identify inefficiencies, strengthen internal controls, and identify areas for improvement.
2. Process Re-engineering: Re-engineer end-to-end processes to streamline department functions.
3. Department SOPs & Guidelines: Collaborate with stakeholders to create detailed Standard Operating Procedures (SOPs), process flowcharts, and relevant guidelines.
4. System Enhancement & UAT: Work with IT and cross-functional teams on system requirements and user acceptance testing for process enhancements.
5. Lifecycle Management: Manage the lifecycle of salesforce activities, including transfers, promotions, demotions, leave of absence, servicing agent changes, and updates of representatives' details.
6. System Access Management: Assist in periodic user access reviews and manage departmental system access, including shared folder permissions.
7. Audit, Risk & Compliance Management: Conduct Risk & Control Self-Assessment (RCSA) and Compliance Requirement Self-Assessment (CRSA), and support internal audit coordination.
8. Data Analytics & Reporting: Support regulatory reporting and data analytics using Tableau, covering sales performance, compensation, lifecycle movements, etc.
9. Accountability for considering business and regulatory risks and taking steps to mitigate them.
10. Stay updated on industry trends, emerging threats, and technologies to better safeguard the company.
11. Proactively identify potential risks and share best practices in risk management.

Our Requirements

• Diploma or Degree qualification.
• At least 2 years of relevant experience in the insurance industry.
• Proficiency in MS Office Applications (Excel, Word, PowerPoint), with experience in VBA and analytical tools like Tableau.
• Good interpersonal and communication skills.
• A proactive self-starter eager to learn, with a positive attitude and team spirit.

Additional qualities include high integrity, accountability, adaptability, and initiative to improve current processes.

About Great Eastern

Founded in 1908, Great Eastern is a market leader and trusted brand in Singapore and Malaysia, with over S$100 billion in assets and more than 16 million policyholders. It operates through various channels and has a strong financial rating from S&P Global Ratings.

Great Eastern is a subsidiary of OCBC, one of the most highly-rated banks globally. For recruitment agencies, please note that unsolicited resumes will not be accepted, and we will not be responsible for associated fees.