Senior Manager/Manager, Supportive Care Services Development

Agency for Integrated Care; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading organization in Singapore seeks a dedicated professional to drive the implementation and operational support of Community Care Apartments. The role involves project management, stakeholder engagement, and ensuring quality care for seniors. Ideal candidates should have a healthcare degree and significant experience in the sector, with a focus on results and critical thinking.

Qualifications

• At least 5 years of experience in the healthcare sector.
• Experience in managing a team is a bonus.

Responsibilities

• Oversee service provider appointments and onboarding.
• Monitor performance management of Assisted Living developments.
• Collaborate with multiple stakeholders for program implementation.

Skills

Project Management

Stakeholder Collaboration

Decision-Making

Education

Degree in Healthcare

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

You will drive the smooth implementation, ramp-up, and post-operational support of Community Care Apartments (CCAs). This includes managing service providers, budgeting, stakeholder engagement, and ensuring that CCAs meet the needs of seniors. The role requires strong project management, stakeholder collaboration, and decision-making skills to drive CCAs developments successfully.

Key Responsibilities

1. Implementation & Operations of CCAs

• Oversee service provider appointments and onboarding.
• Review and process budget requests (pre-ops, post-ops, deficit funding) with the Grants Division.
• Develop and oversee contractual agreements.
• Engage stakeholders, including community leaders and government representatives, to support CCA implementation.
• Draft staff submissions, operational policies, and budget proposals for relevant authorities (e.g., AIC, MOH).
• Ensure proper rollout and post-operationalization of each CCA site.

2. Service Evaluation & Enhancements

• Monitor performance management of Assisted Living (AL) developments and track key indicators.
• Review and refine care/service-related processes to meet service and care standards.
• Assess and recommend infrastructure or service model improvements.
• Draft submissions and policy recommendations to support service enhancements.

3. Stakeholder Management & Coordination

• Collaborate with multiple stakeholders, ensuring alignment with policy and operational goals.
• Manage communications and engagement efforts to support program implementation.
• Conduct regular check-ins and ensure dependencies for a smooth transition between project phases

Job Requirements

• Degree holder, preferably healthcare related degree

• At least 5 years of experience working in healthcare sector and experience in managing a team will be a bonus

• Able to work independently without much supervision

• Able to think critically in analysing data and trends

• Driven and results oriented

• Good follow through, able to keep to timelines

• Able to be flexible and change strategies depending on change in situation and new information