Senior/ Service Engineer

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About You

You will be responsible to manage a team of service and callback technicians in day-to-day operations and the productivity of each technician.

Key Responsibilities

• Manage a team of service and callback technicians in the day-to-day operations of lifts and escalators

• Responsible for the productivity of each technician

• Monitor of callback trend and implement actions to reduce callback

• Responsible to eliminate Rebel and critical units (if any)

• Ensure that technicians attend to callback promptly and within the stipulated response time

• Ensure that the equipment availability meets the required KPI

• Ensure that the equipment downtime is within the permitted repair time

• Ensure that the equipment are serviced according to the servicing schedule and strictly no missed servicing

• Attend site meetings, fault callback meeting and ensuring that the follow up works are completed timely

• Verification of existing inventory and preparation of purchase requisition and sales order via JDE system

• Extract callback data for monthly report analysis via Service Management System (SMS) system

• Record and update order tracker promptly based on monthly forecast and perform goods receiving upon material delivery and job completion

• Gather site findings and submit via field turn back (FTB) for defective components

• Record technician’s tools and equipment calibration expiry date on a monthly basis

• Prepare and issue PPE, tools and equipment to technicians as and when required

• Responsible for providing field and administration support to the service & operations teams

Requirement

• Bachelor’s Degree/ Diploma in relevant Engineering Discipline

• Min. 3 years of working experience as Service Engineer

• Prior experience in lift and escalator industry is preferred

• Excellent stakeholders management and interpersonal skills

• Ability to multitask and work under pressure

• A leader and a team player, enjoy fast and dynamic multicultural work environment