Operations Manager – FX & Payments

Sokin; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading B2B financial services provider in Singapore is seeking an Operations Manager for FX & Payments. This hands-on role involves overseeing payment transactions, managing disputes, and ensuring compliance with regulations. The ideal candidate will have a background in payments operations and strong decision-making skills.

Qualifications

• 4+ years’ experience in payments operations.
• Understanding of Singapore’s payments and FX regulatory landscape.

Responsibilities

• Oversee the end-to-end processing of payment transactions.
• Drive continuous improvements across the payments and FX operations ecosystem.
• Monitor and manage daily FX transactions.

Skills

Decision-Making

Process Management

Stakeholder Communication

Education

Bachelor’s degree in Business, Finance, Operations

Job description

As part of Sokin’s continued growth in Singapore, we’re looking for an Operations Manager for FX & Payments to join the team. You will lead operational processes related to payment transactions, foreign exchange (FX), and dispute resolution. This is a hands-on, high-impact role with significant responsibility for ensuring the integrity, speed, and compliance of our transaction flows, in line with Monetary Authority of Singapore (MAS) regulations and global standards.

About Us

Sokin is a leading B2B financial services provider that enables global payments and receivables for businesses. Our mission: make cross-border transactions cheaper, faster and more transparent – at the best wholesale exchange rate.

We’re a new-age payments solution aiming to empower business trade cross-border with ease, with greater speed, and at reduced cost. Our clients can hold, send, receive and exchange over 75 currencies at a fixed rate through a single access point, as well as benefit from SokinPay’s integrated payment acceptance functionality. With a global infrastructure and industry-leading partners, we are rapidly becoming one of the biggest names in modern remittance.

Sokin has a rapidly increasing client base ranging from sports & entertainment to logistics, travel and more. We have grand plans and are looking to add to our already brilliant team to help us achieve our goals.

Key Responsibilities:

1. Payment Processing & Dispute Management

• Oversee the end-to-end processing of payment transactions, ensuring accuracy, timeliness, and compliance with MAS and card scheme requirements.

• Lead the management of chargebacks and dispute resolution, coordinating with external payment providers, clients, and internal teams to mitigate risk and financial loss.

• Partner with the Compliance team to implement robust anti-fraud controls and incident response procedures.

2. FX & Transaction Operations

• Monitor and manage daily FX transactions and ensure settlement efficiency and operational integrity.

• Troubleshoot and resolve operational issues related to FX or payment processing in coordination with product and tech teams.

• Ensure alignment with all regulatory and licensing conditions under MAS guidelines and international remittance standards.

3. Process Optimisation & Innovation

• Drive continuous improvements across the payments and FX operations ecosystem, using automation and data insights to scale operational efficiency.

• Collaborate with cross-functional teams to support the rollout of new features, products, or operational frameworks.

• Stay informed of emerging trends, fintech innovation, and evolving regulatory standards in Singapore and across Asia-Pacific.

Qualifications and Experience:

• Bachelor’s degree in Business, Finance, Operations, or related field.

• 4+ years’ experience in payments operations, with hands-on experience managing chargebacks, disputes, and high-volume payment flows.

• Understanding of Singapore’s payments and FX regulatory landscape, including AML/CFT requirements under MAS Notice 626.

• Prior team leadership or people management experience is preferred but not essential.

• Strong decision-making, process management, and stakeholder communication skills.

• Comfortable working in a fast-paced, agile fintech environment with regional and global teams.

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.