Customer Service Officer/Agent | Changi Airport | AWS + Bonus

HEY ROCKET PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Officer/Agent at Changi Airport! This role offers a unique opportunity to engage with passengers, assisting them with check-in procedures and guiding them through modern self-service technologies. With no prior experience required, you will receive comprehensive training to excel in this dynamic environment. Enjoy a competitive salary package with monthly allowances and bonuses, all while working in a vibrant airport setting. If you have a passion for customer service and are eager to learn, this is the perfect opportunity to kickstart your career!

Benefits

Monthly allowances

Overtime eligibility

Sign-on bonus

Variable bonuses

Qualifications

• No prior experience required; training will be provided.
• Willingness to learn and adapt is essential.

Responsibilities

• Handle passenger check-in procedures efficiently and professionally.
• Assist passengers with Self-Service Kiosks and Auto Bag Drop machines.
• Perform gate handling duties and liaise with airline crew.

Skills

Customer Service

Communication Skills

Adaptability

Education

NITEC

Higher NITEC

Diploma

Job description

Location: Changi Airport

Key Responsibilities:

• Handle passenger check-in procedures efficiently and professionally.

• Serve as a service ambassador by assisting and guiding passengers with the use of Self-Service Kiosks and Auto Bag Drop machines.

• Perform gate handling duties, including liaising with airline crew and coordinating flight departure processes with relevant departments.

• Escort and guide transit passengers between arrival gates and the Transfer Holding Area.

• Provide support and assistance to passengers requiring special care.

• Carry out any other ad-hoc duties as assigned by the supervisor.

Salary Package:

• Basic salary: S$2,200 – S$2,500

• Monthly allowances: Up to S$500+

• Overtime eligibility

• Sign-on bonus

• Variable bonuses

Requirements:

• Open to Singaporeans and local residents only

• No prior experience required – training will be provided

• Minimum educational qualification: NITEC / Higher NITEC / Diploma

• Willingness to learn and adapt

• Ability to work independently when needed

• Willing to commit to rotating shift schedules (morning, afternoon, night)

Join our Team as a Customer Service Officer/Agent at the Airport!

Sarah Chee (R24123446)

Hey Rocket Pte Ltd (EA 21C0816)