Technical Account manager

Private Advertiser; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a driven technical consultant to enhance enterprise customer experiences through tailored cloud strategies and solutions. This role involves collaborating with cross-functional teams to ensure optimal performance and security while addressing complex technical challenges. The ideal candidate will possess deep expertise in cloud computing and a passion for delivering innovative solutions. Join a dynamic environment where your contributions will shape the future of cloud technology and drive customer success. If you thrive in fast-paced settings and are eager to make a significant impact, this opportunity is for you.

Qualifications

• 5+ years in technical consulting or cloud architecture roles.
• Deep expertise in cloud computing and infrastructure design.
• Certifications in AWS, Azure, or other cloud platforms preferred.

Responsibilities

• Serve as the primary technical point of contact for enterprise customers.
• Develop tailored cloud strategies and architectures for customer needs.
• Conduct regular technical reviews and troubleshoot critical issues.

Skills

Cloud Computing

Technical Consulting

Infrastructure Design

Troubleshooting

Customer Success

Communication Skills

Problem Solving

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in IT

Bachelor's Degree in Engineering

Tools

AWS

Azure

Google Cloud

Alibaba Cloud

Kubernetes

Docker

Job description

• Serve as the primary technical point of contact for enterprise customers, understanding their business goals, technical challenges, and cloud adoption roadmap.

• Develop tailored cloud strategies, architectures, and best practices to align with customer needs, ensuring optimal performance, cost efficiency, and security.

• Partner with sales, engineering, product, and support teams to deliver seamless end-to-end customer experiences and resolve complex technical issues.

• Conduct regular technical reviews, risk assessments, and health checks to anticipate challenges, recommend enhancements, and drive continuous improvement.

• Troubleshoot critical technical issues, escalate to internal teams when needed, and ensure timely resolution while maintaining customer trust.

• Stay ahead of our Cloud’s evolving product portfolio (compute, storage, networking, security, databases, AI/ML) and educate customers on new features and use cases.

• Gather and relay customer insights to internal stakeholders to influence product roadmaps and service improvements.

• Ensure customer solutions adhere to industry standards, regulatory requirements, and our Cloud’s security best practices.

Position Requirement

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.

• 5+ years in technical consulting, cloud architecture, customer success, or a similar customer-facing technical role.

• Deep expertise in cloud computing (IaaS/PaaS/SaaS), infrastructure design, migration strategies, and troubleshooting. Hands-on experience with Alibaba Cloud, AWS, Azure, or Google Cloud is a plus.

• Exceptional ability to translate technical concepts into business value for diverse audiences, from engineers to C-level executives.

• Proven track record of managing multiple priorities, meeting deadlines, and delivering results in fast-paced environments.

• A passion for diagnosing complex technical challenges and driving innovative solutions.

• Willingness to travel occasionally for customer meetings or events.

Preferred Qualifications:

• Certifications in AWS, Azure, or other cloud platforms.

• Experience in industries such as fintech, e-commerce, gaming, web3, etc.

• Knowledge of DevOps, CI/CD pipelines, containerization (Kubernetes/Docker), or big data/AI technologies.

• Proficiency in multiple languages (e.g., Mandarin, English, etc.) for global customer engagement.

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