Customer Service & Supply Chain Officer

Somfy Pte Ltd; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated individual to manage inventory and logistics operations. This role involves forecasting demand, coordinating shipments, and ensuring compliance with company policies. The ideal candidate will have a degree in Business Administration or Logistics, along with 3-5 years of relevant experience. You will thrive in a dynamic environment, collaborating with diverse teams and tackling challenges head-on. If you're looking to make a significant impact in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 3-5 years of relevant experience in logistics and inventory management.
• Strong PC skills, especially in MS Office and Salesforce.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Manage inventory planning and stock replenishment for the Singapore warehouse.
• Coordinate logistics and distribution, ensuring timely deliveries.
• Conduct stock-takes and investigate discrepancies in inventory records.

Skills

Inventory Planning

Logistics Management

Communication Skills

Team Collaboration

Problem Solving

ERP Knowledge

Education

Degree in Business Administration

Logistics Related Degree

Tools

Salesforce

MS Office (Word, Excel, PowerPoint)

PowerBI

Accpac

Oracle/SAP

Job description

Activities:

A) Stocks Replenishment & Inventory Planning

• Monthly demand forecasting (including consolidation of sales forecasts & review) and inventory planning for Singapore warehouse
• Submit monthly rolling forecasts and purchase orders to factories
• Review and size the targeted stocks level
• Expedite and scheduling on time deliveries from factories
• Determine transportation mode used
• Work with sales team to clear customers’ backlogs
• Coordinate with freight forwarders (sea and air) for ship dates
• Invoices verification, receipt & submission to Finance Department
• Ensure all work processes are compliant to the company’s policy and local regulatory guidelines
• Escalate to management and factories for recovery plan, especially during allocation on products
• Prioritize and release stocks to customers on critical orders
• Follow audit observations and improve operational processes
• Assess goods return as acceptable and arrange RMA when necessary
• Approve credit note issuance (< = SGDxxxx)
• Enter and edit order both in Accpac & Salesforce applications, including change order, credit and rebill, in accordance to Somfy policies & processes.
• Follow-up and correct pricing or configuration issues

B) Logistics & Distribution Management

• Conduct full stock-take preparations (once every 6 months, by items/ by quantity / locations)
• Investigate discrepancies found from inventory record and to do inventory adjustments
• Perform aging stocks analysis
• Physical check of stocks affected from quality issue / product recall
• Assist sales team for projects management (stocks update and withdrawal for project use)
• Goods return arrangement for products with quality issue
• Arrange bulk shipment receipts (including sending ASN and coordinating with warehouse)
• Organize urgent deliveries to customers after cut-off time (for exceptional case)
• Update clients GIT information (including shipment schedules in terms of ETD and ETA)
• Perform any ad-hoc projects / duties assigned

Qualification:

• Degree holder of Business Administration, Logistics related aspects.
• 3-5 years relevant experiences
• Computer literacy.
• Good command of spoken and written English.
• A good team player, effective communication and interpersonal skills and able to work with people from diverse culture
• Responsible, well organized with a strong work ethic and positive attitude
• Highly self-motivated individual who can work independently and with minimal supervision
• Able to manage multi-tasks, with ability to prioritize different objectives and meet tight timelines.
• Strong PC skills especially MS WORD, EXCEL, POWERPOINT, SALESFORCE, PowerBI and familiar with MS Outlook and Office Applications.
• ERP knowledge (e.g. Oracle/SAP) is a PLUS