Client Support Manager (Sales) - YJ

PeopleSearch Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a highly organized Client Support Manager (Sales) to enhance sales productivity and manage key processes. The role involves CRM ownership, workflow optimization, and team leadership. Ideal candidates will have extensive experience in sales operations and project management, particularly with Microsoft Dynamics CRM. If you are proactive and possess strong analytical and interpersonal skills, we encourage you to apply.

Qualifications

• Min 8 years of experience in Sales Operations, Sales Support, or Sales Planning roles.
• Min 4 years in project management and/or delivered min. 1 full project life cycle for Microsoft Dynamics CRM.

Responsibilities

• Lead implementation and roll-out of MS Dynamics CRM.
• Provide day-to-day support to sales teams, including handling ad-hoc quotations.
• Analyze key sales performance metrics and provide actionable insights.

Skills

Analytical Skills

Interpersonal Skills

Problem-Solving

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Sales

Bachelor’s degree in Marketing

Tools

Microsoft Dynamics CRM

Job description

Client Support Manager (Sales) - YJ

We are seeking a highly organized and proactive Client Support Manager (Sales) to support our frontline sales teams by streamlining administrative tasks and enhancing overall sales productivity.

This role plays a vital part in managing key sales processes and rolling out of CRM system. You will also lead the optimization of tools and processes to ensure a seamless customer journey and stronger commercial performance.

Key Responsibilities

Project Management

• Lead implementation and roll-out of MS Dynamics CRM

• Coordinate across departments to ensure successful delivery, user adoption, and change management

Sales Operations & Support

• Provide day-to-day support to sales teams, including handling ad-hoc quotations, lead management, and customer onboarding activities

• Enhance sales efficiency by identifying opportunities to simplify and standardize key processes.

CRM Ownership

• Serve as the primary owner of the CRM system, ensuring its accuracy, usability, and effectiveness.

• Conduct regular training for sales teams on CRM usage and ensure timely resolution of system-related queries.

Workflow Optimization

• Develop and refine scalable processes that improve sales team productivity and enhance the overall customer experience.

• Identify recurring process issues and implement solutions to eliminate delays and simplify workflows.

Performance Tracking & Business Intelligence

• Analyze key sales performance metrics and provide actionable insights to inform decision-making and support strategic planning.

• Develop and distribute reports to support sales leaders in performance management.

Team Leadership

• Lead, coach, and develop a team of sales support professionals to ensure high performance and effective collaboration.

• Foster a culture of collaboration, continuous learning, and operational excellence within the team.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

• Min 8 years of experience in Sales Operations, Sales Support, or Sales Planning roles.

• Min 4 years in project management and/or delivered min. 1 full project life cycle for Microsoft Dynamics CRM

• Strong understanding of B2B sales processes and commercial workflows.

• Experience in Microsoft Dynamics CRM (As an administrator) is a must

• Excellent interpersonal and communication skills with the ability to work across departments and at all organizational levels.

• Strong analytical skills with a focus on continuous improvement and problem-solving.

• Experience managing or mentoring a team is a plus.

Location : Singapore, Central

Kindly indicate your current/last salary details and your notice period

If the above speaks to you, we d love to hear from you. Please send in your updated CV to [e-mail] (Chen Yingjun, Reg No: R1216690) if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057