IT Executive

Trusty Cars Ltd.; Singapore; On-site; USD 40,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an IT Support Specialist, where you'll provide essential technical assistance and support to ensure smooth operations of computer systems and networks. You'll troubleshoot various issues, maintain IT infrastructure, and educate users on best practices in cybersecurity. This dynamic role offers opportunities for growth and collaboration in a diverse environment, allowing you to engage with cutting-edge technologies and contribute to innovative projects. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Comprehensive medical benefits

Insurance support

Wellbeing support

Flexible working arrangements

Learning programs

Mentorship opportunities

Diverse and inclusive environment

Employee events and celebrations

Qualifications

• 1-3 years in IT support or help desk roles.
• Proficiency in Windows/macOS and Microsoft 365.

Responsibilities

• Provide first-line support via phone, email, chat, or in person.
• Diagnose and resolve hardware, software, and network issues.

Skills

Windows/macOS

Microsoft 365

TCP/IP

DNS

DHCP

Problem-solving

Communication

Education

Associate or bachelor’s degree in IT

Equivalent experience in IT support

Tools

TeamViewer

AnyDesk

Job description

About Carro

Carro has established itself as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees across 6 countries, speaking 9 languages. Working here, you’ll be part of a diverse and inclusive team that drives innovation and change, supporting your growth and development. Visit us at www.carro.co.

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 6 countries.
• Experience reshaping the automotive industry using cutting-edge technologies like AI and machine learning.
• Access formal and informal learning programs to support your career growth.
• Enjoy comprehensive benefits including medical, insurance, and wellbeing support.
• Flexible working arrangements upon request.
• Learn from experienced mentors in technology and automotive sectors.
• Engage with colleagues across Asia.
• Opportunities to work in different departments, countries, and regions.
• Work in a diverse, inclusive environment with modern workspaces.
• Participate in fun employee events, initiatives, and celebrations.

The IT Support Specialist provides technical assistance and support to end-users, ensuring smooth operation of computer systems, networks, and software applications. Responsibilities include troubleshooting hardware and software issues, maintaining IT equipment, and assisting with system upgrades and security measures.

What you will be doing:

1. Technical Support & Troubleshooting

• Provide first-line support via phone, email, chat, or in person.
• Diagnose and resolve hardware, software, and network issues (e.g., Windows/macOS, Office 365, printers, VPN, internal systems).
• Escalate complex issues to higher-level IT staff when necessary.

System & Network Maintenance

• Install, configure, and update operating systems and applications.
• Monitor and maintain IT infrastructure (servers, workstations, routers, switches).
• Manage user accounts, permissions, and passwords.

Hardware & Software Management

• Set up and deploy new IT equipment.
• Perform routine maintenance and repairs.
• Track IT assets from procurement to disposal.

Security & Compliance

• Keep security software and patches up to date.
• Educate users on cybersecurity best practices.
• Enforce IT policies and standards.

Documentation & Training

• Create user guides and FAQs.
• Train staff on new IT tools and procedures.

Collaboration & Projects

• Assist with infrastructure upgrades, migrations, and projects.
• Help set up audio/video equipment for meetings.

What you will need:

• Education: Associate or bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
• Experience: 1–3 years in IT support or help desk roles.
• Technical Skills:
• Proficiency in Windows/macOS, Microsoft 365, basic networking (TCP/IP, DNS, DHCP).
• Knowledge of remote desktop tools (TeamViewer, AnyDesk).
• Soft Skills:
• Strong problem-solving and communication skills.
• Patience and customer service orientation.
• Ability to explain technical concepts clearly.
• Work Conditions:
• On-site, remote, or hybrid work arrangements.
• Occasional after-hours support for critical issues.