Service Delivery Manager

EXEO Global Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

This innovative firm is seeking a bilingual professional to bridge communication between stakeholders and manage IT projects. You'll engage with local carriers and vendors, preparing detailed reports in both Japanese and English. The role requires strong problem-solving abilities and cultural understanding to navigate diverse communication styles. If you're passionate about technology and thrive in a collaborative environment, this position offers a unique opportunity to work with a global telecommunications partner and make a significant impact on project success.

Qualifications

• Strongly bilingual in Japanese and English for effective communication.
• Bachelor/Diploma in Engineering/Business or Technology fields required.

Responsibilities

• Manage communication with stakeholders and vendors for project coordination.
• Prepare reports in Japanese and English for stakeholders.

Skills

Bilingual in Japanese and English

Problem-solving skills

Negotiation skills

Communication skills

Cultural understanding

Education

Bachelor/Diploma in Engineering

Bachelor/Diploma in Business

Bachelor/Diploma in Technology fields

Job description

EXEO Global Pte Ltd (EG) is the global headquarters facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime listed EXEO Group, Inc in Japan.

Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group’s companies.

For more information, please visit www.exeo-global.com

The Opportunity

This role is a bridge between EG and our business partner (a large Japanese telecommunications services company) and central to managing various stakeholders. The customer(s) is/are our business partner’s account. The incumbent will be managing projects which required close communication in English (especially real-time communication) with the client's overseas subsidiaries (non-Japanese IT staffs locate overseas) regarding IT design, construction, and operation.

We are open to consider candidates residing in either Kuala Lumpur, Bali or Singapore.

Job Description:

• Communicate with local carriers and vendors to collect necessary information and implement necessary requests and respond to customers based in Japan and worldwide outside Japan.
• Prepare report in written Japanese & English form, with content understandable by the stakeholders (via email, documents, or written report).
• Align the understandings and requests which are received from customer’s Project Manager/Service Manager.
• Coordinate between the carrier and vendor with strong service standard.
• Negotiates with local customers, carriers and vendors based on an understanding of the contents of the contract with stakeholders and the service specifications provided (negotiation partners are not limited to APAC, but may be Westerners).
• Negotiations with local customers, carriers, and vendors should be conducted within the scope agreed upon in advance with the customer’s Project Manager/Service Manager.
• Follow the instructions of the customer’s Project Manager/Service Manager and the Legal Department when negotiating potential litigation risks.
• For the reasons mentioned above, the person to fill this role should preferably be a person who is employed by or has experience in dealing with partner’s sales division
• Able to work independently with minimal supervision when tasks are assigned.
• Any other ad-hoc assigned by superior.

Teamwork

• Ability to understand non-verbal communication and cultural context as well as language skills
• Ability to communicate using documents as well as verbal bases, emails, and chats (to be able to think of ways to communicate with others).
• Problem-solving ability
• Strong flexible problem-solving skills (creative thinking, prompt decision-making, and flexible response)
• Able to solve problems logically and with an understanding of customer and project expectations

Coordination

• Ability to understand the organization's interests and work together to achieve goals.
• Must be able to coordinate and act/be willing to act in a schedule-conscious manner.
• Must be able to have a logical conversation with each stakeholder and be able to smoothly interact with the client/project team from a fair perspective.

Capacity for improvement

• To be able to formulate and implement a countermeasure plan if there are any issues that require improvement (process, flow, etc.)

Requirements

• Working location is either at KL, Bali or Singapore office depending on incumbent’s residency.
• Strongly bilingual in Japanese and English by writing and communication due to the necessary requirement of liaison with foreign counterparts for this post.
• Bachelor /Diploma in Engineering/Business or any Technology fields
• The ability to report the chronological order of events, causes, countermeasures, and measures to prevent recurrence of incidents.
• Must be able to respond logically and calmly to additional and detailed inquiries from customers regarding the report.
• Understand the common practices of carriers and vendors (global standards)
• When an incident occurs across multiple carriers, vendors, etc., it should be possible to collect the information necessary to isolate the incident from each carrier and vendor.