Student Support Officer

ALPHA SKATES PTE. LTD.; Singapore; On-site; USD 20,000 - 30,000; Part time

Job summary

A leading academy in Singapore is seeking a Student Support Officer to enhance the student experience through effective communication and administrative support. The role involves managing student enrollment, addressing inquiries, and assisting coaches with logistics. Ideal for individuals with strong interpersonal skills and a background in customer support, this position is contract-based, perfect for retirees seeking part-time work.

Qualifications

• Minimum of 1 year in customer support or student support.

Responsibilities

• Manage registrations, payments, and documentation for new students.
• Serve as the primary point of contact for students and parents.
• Maintain student records and schedule training sessions.

Skills

Communication

Interpersonal Skills

Education

Diploma in Business Administration

Tools

Microsoft Office

Job description

Job Description

The Student Support Officer will be responsible for ensuring a smooth and positive experience for students enrolled in the academy. This role involves administrative support, communication with students and parents, and assisting coaches with logistics.

Key Responsibilities:

• Student Enrollment & Onboarding:
  Manage registrations, payments, and documentation for new students.
  Convey orientation details and provide academy guidelines to parents.

• Communication & Support:
  Serve as the primary point of contact for students and parents (via WhatsApp)
  Address inquiries regarding schedules, fees, training programs, and policies.

• Administrative Coordination:
  Maintain student records (attendance, progress, feedback).
  Schedule training sessions and assist with rescheduling of sessions when required.
  Assist coaches with equipment, venue bookings, and logistics.

• Problem Resolution:
  Handle student/parent concerns and escalate issues when necessary.
  Work with the management team to improve student satisfaction.

• Promotion & Engagement:
  Help organize student engagement activities (e.g., tournaments, workshops).
  Assist in marketing efforts (social media, newsletters, testimonials).

Requirement

• Minimum of diploma in business administrative course

• Minimum of 1 year in customer support or student support

• Strong communication (written & verbal) and interpersonal skills

• Proficient in Microsoft Office

Suitable for retirees looking for part time work. This job is on contractual basis, renewable every 3 months.