Salesforce CRM Techno-Functional SME

ARYAN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in corporate banking technology is seeking a Techno-Functional SME specializing in Salesforce CRM. This pivotal role combines technical expertise with CRM process knowledge to enhance banking solutions. The ideal candidate will lead system design, collaborate with teams, and ensure seamless integration with banking platforms. If you are passionate about transforming CRM capabilities and thrive in a collaborative environment, we want to hear from you!

Qualifications

• Proven experience in a techno-functional role within banking/financial services.
• Deep knowledge of Salesforce CRM architecture and configuration.

Responsibilities

• Lead the design and implementation of Salesforce CRM solutions.
• Act as the subject matter expert for Salesforce CRM.
• Guide internal teams and vendors with technical leadership.

Skills

Stakeholder Communication

Cross-Functional Collaboration

Agile Mindset

Technical Leadership

Education

Degree in Information Technology

Degree in Finance

Tools

Salesforce CRM

Job description

Salesforce CRM Techno-Functional SME – Corporate Banking Technology

Job Summary:
We’re looking for a Techno-Functional SME to join our corporate banking technology team, with a strong focus on Salesforce CRM. This role demands a hybrid skill set—solid technical expertise combined with a deep understanding of CRM processes. You will play a pivotal role in designing, implementing, and enhancing Salesforce solutions, acting as the bridge between business goals and technical execution.

If you’re passionate about transforming CRM capabilities in the financial services space and thrive in a high-impact, collaborative environment—this is your opportunity.

Key Responsibilities:

• Lead the design and implementation of Salesforce CRM solutions aligned with business needs.
• Act as the subject matter expert for both technical and functional aspects of Salesforce CRM.
• Collaborate with cross-functional teams to drive system enhancements and ensure seamless integration with core banking platforms.
• Analyze and optimize CRM workflows, identifying opportunities for efficiency and risk reduction.
• Guide internal teams and vendors with technical leadership and promote a culture of continuous improvement.
• Deliver training and support to end-users to maximize system adoption and effectiveness.
• Monitor regulatory developments and emerging tech trends in CRM, providing strategic input to leadership.
• Serve as a liaison between IT and business teams, ensuring clear communication and aligned expectations.
• Oversee system testing, resolve technical issues, and support post-implementation stabilization.
• Partner with cybersecurity to uphold robust security standards for CRM platforms.

Requirements:

• Degree in Information Technology, Finance, or related field.
• Proven experience in a techno-functional role within banking/financial services, focusing on Salesforce CRM.
• Deep knowledge of Salesforce CRM architecture, configuration, and process flows.
• Familiar with compliance and risk management within the banking industry.
• Strong ability to translate business needs into technical solutions.
• Excellent stakeholder communication and cross-functional collaboration skills.
• Hands-on experience in project delivery, from planning to execution.
• Agile mindset and ability to thrive in fast-paced environments.

Interested candidates can share their resume at [e-mail]