Technical Support Engineer

Success Human Resource Centre Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to provide exceptional pre-sales support and technical assistance. In this role, you will diagnose and troubleshoot various software and hardware issues, ensuring timely resolutions for customer inquiries. You'll also be responsible for creating comprehensive technical documentation to aid both users and team members. This permanent position offers a competitive salary and a supportive work environment located near public transport. If you have a passion for technology and customer service, this is the perfect opportunity to make a meaningful impact.

Qualifications

• Min. 3-5 years hands-on experience in technical support.
• Proficient in diagnosing hardware, software, and networking issues.

Responsibilities

• Provide pre-sales support and resolve customer queries.
• Diagnose and troubleshoot software and hardware problems.
• Create technical documentation for team members.

Skills

Problem-solving

Analytical abilities

Technical support

Customer service

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in IT

Bachelor’s degree in Engineering

Tools

Microsoft Office

Job description

Job Responsibilities:

• Provide pre-sales support / consultation, responding to customer support requests and queries in a timely and accurate manner

• Diagnosing and troubleshooting software and hardware problems, and applying the best solutions to resolve technical issues

• Providing technical assistance for queries and issues related to computer systems, software, and hardware

• Creating technical documentation and manuals to assist other team members and users

• Support on new product certifications and renewals

• Provide support on company’s Warranty Entitlement and Claim system

Period:

• Permanent

Location:

• South (near Labrador MRT station) (Shuttle service provided at Queenstown MRT)

Working hours:

• Mon to Fri: 8.30am – 5.30pm(need to start earlier than the rest)

Salary:

• $3,800 - $4,200 (depends on experience)

Job Requirements:

• Bachelor’s degree in Computer Science, IT, engineering or equivalent

• Min. 3-5 years hands on experience.

• Familiar with Microsoft Office applications.

• Strong problem-solving and analytical abilities.

• Proficiency in diagnosing hardware, software, and networking issues.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail](Reg No:R23114826)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd(EA License Number:97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183| W:www.successhrc.com.sg