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Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.
We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Premier Business Development.
Role Purpose (overall high level summary of the role)
The role is a customer facing role with high opportunity and valuable customers who make a significant contribution to our WPB business.
Professionalism, customer focus and a broad understanding of the fundamentals of service sales and financial planning are critical to the success of the business. The role holder has a responsibility to prospect, acquire and upgrade existing HSBC customers to the Premier and Executive banking proposition and refer to RM / specialist areas where required. The framework for this being focused on the broader branch and direct teams to ensure achievement of the business performance measures and plan.
You will need to understand and deliver the standards of service quality required, maintaining published Service Level Agreements and Premier Standards. The identification of opportunities for wealth reviews and referring these to an appropriate wealth adviser are key activities to achieve your goals. You are accountable for leading the customer ownership of this segment in the branch, assisting them to be wealth ready, and you need to ensure it is effectively run managing to the Target Operating Model as defined by Group.
In delivering the business objectives you must also maintain the levels of operational integrity required by the Group, closely managing your individual performance. Contributing to and maintaining an environment where you and the wider Branch team maximize performance in achieving the WPB business objectives whilst providing the highest quality service is an important part of the way you contribute to the business.
Requirements
As one of the world’s leading international banks, HSBC was founded in 1865 and has two home markets - Hong Kong and London. The HSBC Group opened its first branch in Singapore in 1877. HSBC Singapore provide personal, private, commercial and investment banking services including areas such as insurance, forfaiting, trusts, securities and capital markets.
About HSBC
As one of the world’s leading international banks, HSBC was founded in 1865 and has two home markets - Hong Kong and London. The HSBC Group opened its first branch in Singapore in 1877. HSBC Singapore provide personal, private, commercial and investment banking services including areas such as insurance, forfaiting, trusts, securities and capital markets.
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What can I earn as a Business Development Manager