E-Commerce Executive

Ma Kuang Chinese Medicine & Research Ctr Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive E-Commerce Executive to enhance its online presence and drive sales across major platforms. This role is pivotal in managing e-commerce operations, optimizing product visibility, and executing impactful digital marketing campaigns. The ideal candidate will possess strong analytical skills and experience with tools like Google Analytics and Facebook Ads. Join a dynamic team that values collaboration and customer satisfaction, ensuring a seamless shopping experience from order to delivery. If you are passionate about e-commerce and ready to make a significant impact, this opportunity awaits you.

Qualifications

• 2-3 years of experience in e-commerce operations and digital marketing.
• Proficient in managing online marketplaces like Shopee and Lazada.

Responsibilities

• Develop and implement sales strategies for online platforms.
• Monitor KPIs and run promotions to maximize sales.

Skills

E-Commerce Management

Digital Marketing

Customer Support

Analytical Skills

Communication Skills

Education

Diploma in E-Commerce

Diploma in Marketing

Diploma in Business

Tools

Google Analytics

Google Ads

Facebook Ads

SEO Tools

Job description

We’re on the lookout for a proactive and experienced E-Commerce Executive to grow our online presence and drive sales across key platforms such as Shopee and Lazada. This role involves managing e-commerce operations, optimizing product visibility, executing digital marketing campaigns, and ensuring a seamless customer experience from order to delivery.

Key Responsibilities:

• Develop and implement effective sales strategies to boost product visibility and revenue on Shopee and Lazada.

• Monitor key performance indicators (KPIs), analyze trends, and run online promotions to maximize exposure and sales.

• Provide responsive and professional customer support through e-commerce platforms.

• Oversee order processing, delivery, and return handling to ensure a smooth and efficient fulfilment process.

• Support the planning and execution of digital marketing campaigns including social media ads, email marketing, and paid ads (Google Ads, Facebook Ads, etc.).

• Analyze and report on campaign performance, working with the marketing team to optimize for higher engagement and ROI.

• Assist in managing the e-commerce website to enhance user experience and drive conversions.

• Compile and present regular performance reports covering sales, customer behavior, traffic, and campaign effectiveness.

• Coordinate with internal departments such as marketing, inventory, and customer service to align and execute online initiatives.

Requirements:

• Diploma in E-Commerce, Marketing, Business, or a related discipline.

• At least 2-3 years of hands-on experience in e-commerce operations, digital marketing, or online retail.

• Proficient in managing online marketplaces like Shopee and Lazada.

• Strong analytical skills with experience in digital tools such as Google Analytics, Google Ads, Facebook Ads, and SEO tools.

• Excellent communication and organizational skills with attention to detail.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• A collaborative team player who can work cross-functionally with various departments.

• Strong written and verbal communication in Mandarin, in order to understand the Chinese herbs and communicate with Mandarin speaking customers.