Vice President, Head of Cardmembers Payment, Card Operations Processing Center

United Overseas Bank Limited (UOB); Singapore; On-site; USD 60,000 - 120,000; Full time

Job summary

Join a forward-thinking bank as a Vice President, leading card operations with a focus on efficiency and compliance. In this dynamic role, you'll supervise payment processing, manage a team, and drive operational improvements. With a commitment to excellence and a collaborative environment, you will play a crucial role in enhancing customer satisfaction and operational success. This is an exciting opportunity to make a significant impact in a leading financial institution that values innovation and teamwork.

Qualifications

• 5-10 years of retail banking operations experience, especially in Credit/Debit Cards.
• Team management experience with at least 15 team members.

Responsibilities

• Supervise Card Financial functions including payment processing and rewards management.
• Drive operational projects and process improvements while ensuring compliance.

Skills

Retail Banking Operations

Team Management

Change Management

Data Analysis

Communication Skills

Organizational Skills

Attention to Detail

Education

Diploma or Degree

Tools

Microsoft Office

Job description

Vice President, Head of Cardmembers Payment, Card Operations Processing Center

Posting Date: 5 Apr 2025

Location: Singapore (City Area), SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories across Asia Pacific, Europe, and North America. Headquartered in Singapore, we operate through banking subsidiaries in China, Indonesia, Malaysia, and Thailand, along with branches and offices worldwide. With over 80 years of history, our core values are Honorable, Enterprising, United, and Committed, guiding us to do what's right, build for the future, work as one team, and pursue long-term success.

About the Department

The department aligns with UOB's global presence and values, focusing on efficient and compliant card operations to support our banking services.

Job Responsibilities

• Supervise and ensure smooth operations of the Card Financial functions, including:
• Loan Programs: Booking, Remittance, Funding, Cancellation
• Payment processing for Cardholders (Issuing) & Merchants (Acquiring)
• Rewards Management: Redemption and Waivers
• Card Scheme Settlement to Visa, Mastercard, JCB: Remittance, Bank Charges, Billing, Fees & Collections, Quarterly Reporting
• Manage capacity planning to support business growth
• Streamline processes to reduce costs and turnaround times without compromising quality and risk
• Conduct internal reviews and tests for compliance
• Lead data analysis, report findings, and recommend corrective actions
• Coach staff to high performance standards
• Address customer and business unit feedback promptly
• Drive operational projects and process improvements
• Ensure adherence to policies, guidelines, and compliance requirements
• Maintain and update operational procedures; identify productivity and service quality improvements; mentor staff

Job Requirements

• Diploma or Degree holder
• 5-10 years of retail banking operations experience, especially in Credit/Debit Cards
• Team management experience with at least 15 team members
• Ability to multi-task and adapt in a fast-paced environment
• Experience in change management and automation projects, including RPA
• Strong organizational, leadership, and analytical skills
• Attention to detail and quality mindset
• Excellent communication and interpersonal skills for collaboration and negotiation
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Self-motivated, resourceful, and able to work under pressure

Join the UOB Family

UOB is an equal opportunity employer. We do not discriminate based on age, race, gender, religion, sexual orientation, disability, or other non-merit factors. We are committed to providing accommodations for applicants with special needs. Apply now and make a difference.