Housekeeping Coordinator

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore seeks a Housekeeping Coordinator to ensure effective communication and supervision within the department. The role involves managing guest requests, maintaining records, and ensuring the security of departmental items. Candidates should have at least GCE ‘O’ Level education and strong interpersonal skills.

Qualifications

• Minimum GCE ‘O’ Level Education.
• Proficiency in English; additional languages are a plus.
• Technical skills related to Housekeeping, including iPhone use.

Responsibilities

• Ensure effective communication within the Housekeeping Department.
• Supervise house and room attendants to fulfill guest requests.
• Maintain security and proper management of lost & found items.

Skills

Communication

Interpersonal Skills

Problem Solving

Attention to Detail

Education

GCE ‘O’ Level Education

Tools

OPERA

Microsoft Office

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining, and entertainment districts, with the City Hall and Esplanade Mass Rapid Transit (MRT) stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are gateways to explore Singapore’s landscapes at your convenience. The hotels feature a total of 2,030 well-appointed guestrooms and offer a distinct collection of 12 lifestyle and dining options, including the Michelin-starred fine dining restaurant JAAN by Kirk Westaway. They also boast cutting-edge meeting spaces at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career paths and unveil new professional perspectives through various development programs. We thrive when YOU thrive. Join our dynamic team and experience growth and career opportunities with us.

Housekeeping Coordinator

Summary of Responsibilities:

The main responsibilities and tasks of this position include, but are not limited to:

1. Ensure effective communication within the Housekeeping Department, Front Office, Engineering, Royal Service, and all other departments.
2. Answer all telephone calls within 3 rings and follow up accordingly, using correct telephone etiquette as set by the hotel.
3. Record all telephone calls and details in the housekeeping coordinator’s log or input into Royal Service for proper follow-up.
4. Use guest names during conversations with guests.
5. Be familiar with computer systems such as OPERA and Swiss/Royal Service.
6. Keep proper records of guest loan items (e.g., extra chairs, foam pillows) and update traces in OPERA to track item movement and usage.
7. Communicate blocked and VIP room preferences and requests to Team Leaders promptly.
8. Supervise and ensure that house and room attendants fulfill guest requests promptly.
9. Monitor room statuses to ensure availability of clean rooms for arriving guests.
10. Be responsible for the security of departmental keys, mobi-talks, and iPhones, including proper inventory and reporting losses immediately.
11. Assist in preparing keys, mobiles, or papers for colleagues as needed.
12. Handle lost & found queries efficiently and record items accurately, placing them in labeled serial boxes for easy retrieval.
13. Inform Security and Duty Manager of any guest loss complaints requiring potential compensation.
14. Maintain security and proper management of the lost & found room, including regular cleanup and disposal of expired items.
15. Follow safe work practices and emergency procedures.
16. Participate in departmental leadership activities.
17. Maintain confidentiality and discretion regarding guest information.
18. Perform any additional duties assigned by hotel management and the department.

Qualifications

• Minimum GCE ‘O’ Level Education.
• Proficiency in reading, writing, and communicating in English; additional languages are a plus.
• Computer skills, including Microsoft Office, are advantageous.
• Knowledge of PMS systems such as OPERA.
• Technical skills related to Housekeeping, including the use of iPhones for Housekeeping tasks.
• Supervisory and leadership skills: collaborative, enabling, entrepreneurial.
• Strong interpersonal skills with guests, employees, and management.
• Ability to solve problems and make decisions independently within scope.
• Attention to detail regarding guest requests and preferences.
• Ability to work independently, reliably, and self-directed.

Our Commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

Why work for Accor?

We are more than a worldwide leader. We embrace your individuality, supporting your growth and learning daily. We aim to make work meaningful and to help you explore limitless possibilities with us. Join us and be part of writing your story at Accor. Discover your future with us at https://careers.accor.com/.

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