Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

DBS Bank; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

DBS Bank is seeking a Customer Service representative to handle transactions and assist customers in a dynamic banking environment. The role requires a minimum diploma and experience in financial services, with a focus on delivering excellent customer journeys and adapting to new digital systems.

Benefits

Competitive salary and benefits package

Dynamic environment supporting development

Qualifications

• Minimum Diploma qualification.
• Experience in delivering excellent customer journeys.
• Certification in BCP and PGI required.

Responsibilities

• Handle over-the-counter transactions efficiently.
• Assist customers' inquiries and ensure service delivery standards.
• Prospect and introduce customers to products and services.

Skills

Customer service

Interpersonal skills

Communication skills

Adaptability

Education

Diploma

Tools

Branch Connect system

Job description

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Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. With a full spectrum of products and services—including deposits, investments, insurance, mortgages, credit cards, and personal loans—DBS aims to support customers at every life stage. Our financial solutions are tailored to meet your needs.

Responsibilities

• Handle over-the-counter transactions efficiently and accurately.
• Assist customers’ inquiries and ensure DBS service delivery standards are met to achieve total customer satisfaction.
• Prospect and introduce customers to the Bank’s products and services.
• Market and provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform.
• Drive service excellence in customer satisfaction—manage wait times, resolve problems, and handle feedback/escalations/complaints.
• Understand issues and escalate to management appropriately and promptly.
• Ensure compliance with all regulatory requirements.
• Contribute to team efforts by achieving related results.

Requirements

• Minimum Diploma qualification.
• Experience in delivering excellent customer journeys.
• Prior experience in financial services is preferred.
• Enjoy working in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Meticulous and a good team player.
• Highly adaptable, able to deal with ambiguity.
• Ability to adapt to new digital systems and tools, e.g., Branch Connect system.
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required; candidates will need to complete these if selected.
• Working hours are Monday to Friday, with half-days on Saturday (off in lieu provided for Saturday work).

Apply Now

We offer a competitive salary and benefits package, along with a dynamic environment supporting your development and recognizing your achievements.

Primary Location

Singapore

Job Details

Customer Service

Job Posting: Apr 25, 2025, 1:55:53 PM

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Customer Service
• Industries: Banking, Financial Services, Investment Banking