Jr Technical consultant - ServiceNow

HADRON GBS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in IT Service Management is seeking a Consultant to leverage ServiceNow's platform. The role involves designing and implementing ITSM solutions, requiring strong expertise in HTML, CSS, JavaScript, and ITIL processes. This position offers an exciting opportunity to enhance service delivery and improve IT processes in a global setting.

Qualifications

• Hands-on experience in building and customizing Service Portal and Employee Center.
• Knowledge of ITSM processes including Request, Change, Configuration, Incident, and Problem Management.
• Experience working in a global setting.

Responsibilities

• Act as a trusted advisor and technical expert for ITSM solutions.
• Design, implement, and configure ITSM solutions to streamline IT processes.
• Improve visibility and enhance service delivery.

Skills

HTML

CSS

JavaScript

ServiceNow widgets

ITSM processes

ITIL processes

Job description

Primary Responsibilities and Activities

Act as a trusted advisor and technical expert, guiding organizations on their journey to leverage ServiceNow's IT Service Management (ITSM) platform.

Consultant to utilize expertise to design, implement, and configure ITSM solutions that streamline IT processes, improve visibility, and enhance service delivery.

Hands-on experience in building and customizing Service Portal and Employee Center. Must be proficient in HTML, CSS, JavaScript, and ServiceNow widgets.

Experience Requirements:

• Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management, and Problem Management.
• Experience working in a global setting.
• Knowledge of ITIL processes.