Director Policy and Operating Rules

PayPal; Singapore; Hybrid; SGD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a strong leader to oversee operations related to global fintech partnerships. The role involves managing policies for cross-border payments, ensuring compliance, and collaborating with various stakeholders to drive strategic initiatives.

Benefits

Flexible work environment

Employee shares options

Health and life insurance

Qualifications

• 10+ years of experience in multi-stakeholder policy development.
• Strong understanding of cross-border payments landscape.

Responsibilities

• Provide leadership for payment wallet partnerships.
• Drive policy development and compliance for cross-border payments.
• Manage strategic projects end-to-end.

Skills

Communication

Stakeholder Management

Problem Solving

Education

Bachelor’s degree

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: What you need to know about the role We are looking for a strong leader to join PayPal to lead operations related to global initiatives, incorporating critical fintech and wallet partnerships. The ideal candidate would possess a background in global payments, including the legal, compliance, and operational matters associated with facilitating cross-border payments.

Job Description:

Meet our team

The Wallet Partnerships team sits within PayPal’s Global Markets organization and works across functional and regional teams to assess and execute on key fintech partnerships to accelerate strategic initiatives

Your way to impact

In this role, you will:

• Provide leadership and direction for development, interpretation, application and governance of policies around payment wallet partnerships

• Drive a team in developing and enforcing policies and standards related to cross-border payments partners

• Revise policies to support business needs and asses any anomalies that require exceptions to be made to normal operations

• Work closely with internal stakeholders (e.g., across Legal, Compliance, Technology, Risk) to update policies, and standards, including identifying and developing any new operating rules that the business or partners would be subject to

• Engage with external stakeholders (e.g., financial institutions, regulatory bodies, payment partners, industry consortia) to keep policies and rules up-to-date in line with market trends/requirements

• Monitor regulatory developments (including across AML, KYC, Sanctions, Data Privacy, and others), and impact to operations, policies and standards

• Negotiating compliance resolution plans with clients to achieve the best mutual outcome

• Drive partner compliance by implementing strategic measures and providing guidance

• Develop proactive programs designed to identify policy and compliance violations by partners

Your day-to-day

• Leadership: Manage a small team responsible for policies and rules related to cross border payments

• Cross Functional Operations: - Review requirements across a large cross-functional, multi-location team.

• Governance: Support the development of a robust governance model designed to support PayPal and its partners.

• Project management & execution: Manage strategic projects end-to-end, delivering actionable recommendations for key partners, and coordinate execution of recommendations with key stakeholders as needed.

• Research & analysis: Conduct and/or lead key qualitative (e.g., primary research, synthesis of secondary data sources).

What do you need to bring

To succeed in this role, you will need:

• Ideally 10+years of experience in multi-stakeholder policy and rules development at a major payments company or fintech
• A strong understanding of cross-border payments landscape, including latest market and regulatory trends, and understanding of how cross-border payment infrastructures operate
• Bachelor’s degree
• Demonstrated career progression with increasing responsibility over time
• Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and with a range of internal/external stakeholders

Strategic and critical thinker with the ability to work in a fast-paced environment to drive problem-solving

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.