Business Support Executive

SANS TRAINING SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 30,000 - 50,000; Full time

Job summary

Join a leading company in cyber security as a Business Support Executive. You will play a vital role in operational management and customer engagement, ensuring the smooth delivery of Skillsfuture courses. This position offers training, flexible work options, and opportunities for growth in a dynamic environment.

Benefits

Flexible Work Options

Comprehensive Health Coverage

Financial Security & Protection

Opportunities for International Travel

Continuous Learning & Growth

Qualifications

• No prior work experience necessary – training will be provided.
• Strong English proficiency (written/spoken).
• Ability to work independently and as part of a team.

Responsibilities

• Oversee Skillsfuture related processes such as quotations, claims, and assessments.
• Lead student communication and address inquiries promptly.
• Coordinate with stakeholders for smooth course delivery.

Skills

Proficient in Windows functions

Communication skills

Organizational skills

Problem-solving

Job description

SANS Institute - Who we are and what we do?

As the most trusted source for cyber security training and certification, SANS Institute has earned a reputation for excellence and a trusted partner position with the world’s leading organisations. Established in 1989, SANS Institute’s standing as the preeminent provider of cyber security skills has seen our operations grow across the globe, with intensive, hands-on training courses delivered online and in-person in more than 100 cities in North America, Europe and the Middle East, and across the APAC region. In Singapore, it is our ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our online world a safer place. Come and contribute to our growth story.

We are seeking a dynamic Business Support Executive to join our team. This role is pivotal in ensuring the efficient operation of SANS Training Singapore. The ideal candidate will have a disciplined work ethic, eye for detail and a passion for supporting cybersecurity professionals.

Being part of a new, growing team at SANS Training Singapore, you'd need to be:

• Knowledgeable: Proficient in Windows functions, especially Excel and PowerPoint.
• Knowledge of Skillsfuture processes (assessment, claims, invoices) will put the candidate at a distinct advantage
• Knowledge of sales operations processes (Salesforce quotation, invoicing etc)
• Resourceful: Solution-driven to look for creative options and alternatives.
• Organised: Great at keeping track of projects, plans and processes to see them through from start to finish
• Responsive: Take the initiative to learn and lead, while providing recommendations to better streamline processes
• Effective communicator: Able to communicate confidently with external stakeholders such as government agencies and internal stakeholders such as finance, sales, marketing and operations
• Service excellence: Going above and beyond to help others within the team

Key Responsibilities:

1. Operational Management:

• Oversee all Skillsfuture related processes such as quotations, claims, invoices, assessments and student communications.
• Implement and maintain operational policies and procedures.
• Coordinate with both internal and external stakeholders to ensure the smooth delivery of Skillsfuture courses.

2. Customer Engagement:

• Lead student communication and be responsive to their needs
• Address student inquiries and concerns promptly and effectively.
• Be part of the events team in organising public and private classes

We are especially looking for a team member who:

• No prior work experience necessary – training will be provided
• Enjoys working in a dynamic, interactive and start-up type environment
• Strong interpersonal communication skills to connect with different stakeholders
• Can-do attitude and a strong attention to detail
• Strong English proficiency (written/spoken)
• Ability to work independently and as part of a team

Why work for us?

• Work with one of the most reputable companies in the Cyber Security Industry – Be part of a company known for its expertise and reputation in the industry.
• Flexible Work Options – Enjoy the convenience of working from home & office with flexible hours to support work-life balance.
• Comprehensive Health Coverage & Wellbeing Support – Receive quality healthcare coverage plus additional members perks, along with access to an Employee Assistance Program (EAP) for confidential support if needed.
• Financial Security & Protection – Benefit from group life insurance and group income protection, offering peace of mind for you and your family.
• Small Team, Big Impact – Small (but great) team, so your contributions will make a difference!
• Opportunities for International Travel – Depending on your role and projects, travel globally for work and networking experiences.
• Continuous Learning & Growth – The opportunity to receive SANS training for yourself.