Helpdesk & Data Center Field Support Engineer

FRONTIER FORCE TECHNOLOGY PTE LTD; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Helpdesk Technician to provide exceptional first-line technical support. In this role, you will troubleshoot various hardware, software, and network issues, ensuring users receive timely assistance. You'll also manage user accounts and assist with IT onboarding and offboarding activities. This position offers an exciting opportunity to work in a dynamic environment, where your contributions will directly impact the efficiency of IT operations. If you're passionate about technology and enjoy helping others, this role is perfect for you.

Qualifications

• Experience in providing first-line technical support to users.
• Ability to troubleshoot hardware, software, and network issues.

Responsibilities

• Provide technical support via phone, email, and onsite assistance.
• Perform installations and setups for IT equipment.
• Manage user accounts and provide training on IT tools.

Skills

Technical Support

Troubleshooting

Incident Management

User Account Management

Hardware Installation

Network Support

End-User Training

Education

High School Diploma

IT Certification

Tools

IT Ticketing System

Desktops and Laptops

Network Equipment

Job description

Helpdesk Responsibilities:

• Provide first-line technical support to users via phone, email, and onsite assistance
• Troubleshoot and resolve hardware, software, and network-related issues
• Log incidents and service requests accurately in the IT ticketing system
• Escalate unresolved issues to relevant support teams
• Perform user account management (e.g., password resets, access rights)
• Set up and configure desktops, laptops, printers, and other IT peripherals
• Support IT onboarding and offboarding activities
• Provide end-user guidance and training on IT tools and best practices

Data Center Responsibilities:

• Perform smart hand support for servers, and network equipment
• Perform basic installation for routers and switches
• Perform physical setup including racking, cabling, and patch panel management
• Replace faulty hardware components and coordinate vendor support when needed