EUC IT Engineer

Monster.com SG Pte Limited; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading company in Singapore is seeking an IT Support Technician to manage computer setups, provide technical support, and assist with user account management. The ideal candidate will have a solid understanding of Windows OS and experience with ticketing systems. This role involves direct communication with customers and may require onsite support.

Qualifications

• Understanding basic Windows OS commands and software.
• Experience with ServiceNow ticketing system is preferable.

Responsibilities

• Setup, installation, and deployment of computers.
• Performing IT support including ticketing and remote support.
• Active Directory user account management.

Skills

Windows OS

Microsoft 365

Active Directory

ServiceNow

Education

IT Diploma

Job description

Responsibilities

• Setup, installation, and deployment of computers.
• Cloning/Imaging of laptops/desktops.
• Email and phone communication with customers.
• Station at customer's office for IT support if required (if stationed, reporting will be at customer location).
• Performing IT support (Ticketing System, Remote Support, Onsite Support).
• Active Directory user account management.
• Providing administrative support in checklists/reports.
• Performing computer hardware parts upgrades/replacement.
• Handling other ad hoc duties/projects as assigned.

Skills and Qualifications

• Understanding basic Windows OS commands and having adequate knowledge about Windows OS environment, and software such as Microsoft 365, Microsoft Active Directory system, SCCM, and MDT system.
• Experience with ServiceNow ticketing system is preferable.
• At least an IT Diploma.