Customer Service Officer (Freight Forwarding)

Stafflink Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in logistics is seeking a Customer Experience Executive to manage customer satisfaction and freight operations. The role involves coordinating shipments, ensuring compliance, and enhancing service standards. Candidates should have a strong background in customer service and logistics, with a focus on air freight operations. This position offers a competitive salary and opportunities for professional growth.

Qualifications

• Minimum of 3 years in a customer service or logistics role.
• Strong understanding of billing and invoicing processes.

Responsibilities

• Ensure high levels of customer satisfaction as the frontline liaison.
• Manage shipment processes from booking to delivery.
• Prepare essential documents and ensure compliance with customs regulations.

Skills

Customer-focused

Strong communication skills

Knowledge of freight documentation

Proficiency in MS Office Suite

Education

Diploma or degree in Logistics, Supply Chain Management, Business

Tools

Freight management software

Job description

1. Location at Changi Airfreight Centre

2. Basic salary up to $3500 + other allowances

3. Customer service experience in Airfreight preferred.
   

Key Responsibilities:

• Customer Experience Management
  The core of this role is ensuring high levels of customer satisfaction. The executive serves as the frontline liaison between the company and its clients, providing timely communication, resolving issues, and offering personalized service throughout the freight process.

• Freight Operations Coordination
  Manage shipment processes from booking to final delivery, with a focus on 80% air freight and 20% sea freight operations. It requires close collaboration with carriers, vendors, and internal logistics teams to ensure smooth and timely cargo movement.

• Documentation & Compliance Oversight
  Accuracy and compliance are crucial. The role includes preparing essential documents, ensuring customs regulations are met, and maintaining proper records for operational transparency and audit readiness.

• Problem Solving & Continuous Improvement
  The position requires a proactive mindset to identify process inefficiencies and customer pain points, with a focus on streamlining workflows and elevating service standards.

• Commercial Support
  By preparing quotations, assisting in freight rate negotiations, and supporting the sales team, the role also contributes to the commercial success of the business.

Requirements:

• Education: Diploma, degree, or equivalent in Logistics, Supply Chain Management, Business, or a related field is preferred.

• Experience: Minimum of 3 years in a customer service or logistics role, preferably in freight or supply chain management, with a strong understanding of billing and invoicing processes.

• Skills & Competencies:

  • Customer-focused with strong communication skills and a drive to improve

  • Knowledge of freight documentation and customs procedures, with hands-on experience handling air freight & sea freight operations.

  • Proficiency in MS Office Suite; experience with freight management software is a plus

  • Experience with billing and invoicing systems

  • Willingness to work rotating shifts and occasional weekends

  • Ability to thrive in a hybrid work environment
    

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128