Senior / Executive, Inpatient Operations

National Healthcare Group Corporate Office (HQ); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated professional to assist the Inpatient Operations team. This role involves developing non-clinical workflows, supporting operations readiness, and ensuring efficient patient care processes. The ideal candidate will have strong project management skills and a background in healthcare operations.

Qualifications

• Minimum 4 years of relevant experience in operations or service roles.
• Healthcare experience is advantageous.

Responsibilities

• Assist Inpatient Operations team in developing workflows and processes.
• Support planning and operations of pre-operations inpatient wards.

Skills

Planning

Project Management

Analytical Thinking

Interpersonal Skills

Communication

Education

University Degree

Job description

JOB PURPOSE

Assist the Inpatient Operations team in driving three main work streams:

1. Non-Clinical Workflows
2. Operations Readiness and Ramp-Up
3. Pre-Operations (Yishun Campus)

Support Clinical Departments within the Division of Medicine to develop services and processes that ensure safe and efficient patient care.

MAJOR DUTIES & RESPONSIBILITIES

Specific

1. Main Work Streams

Non-Clinical Workflows

Analyze, review, and develop routine inpatient ward non-clinical workflows in areas such as:

• Patient onboarding and communication
• Inflight services flows, routes, and schedules for housekeeping, escort, meals, and portering
• Hospital-wide systems like RTLS, PIB, and other IT projects

Operations Readiness and Ramp-Up

Support development of inpatient wards extraction and migration plans, working with stakeholders and ensuring compliance with Ministry of Health guidelines. Ensure smooth execution, review design and facilities, coordinate equipment procurement, and support training and rehearsals for campus opening. Assist in licensing activities including IT and financial systems setup.

Pre-Operations (Yishun Campus)

Support planning and operations of pre-operations inpatient wards, including manpower, clinical services, staff deployment, and facilities management. Provide ground operations support, lead improvement projects, and coordinate with Yishun Campus on policy implementation.

GENERAL

Support other WHC-related projects and tasks as directed by the Reporting Officer or Director, Medicine & Community/Inpatient Ops.

JOB REQUIREMENTS

Education / Training / Experience

1. University Degree
2. Minimum 4 years of relevant experience, preferably in operations or service roles
3. Healthcare experience is advantageous

Attributes

1. Strong planning, organizing, and supervisory skills
2. Excellent project management abilities
3. Analytical, innovative thinking
4. Effective interpersonal and communication skills
5. Relationship management with internal and external stakeholders, especially clinicians
6. Ability to work independently and collaboratively