Technical Manager / Engineer

TP-LINK CORPORATION PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to provide comprehensive support for enterprise networking products. In this dynamic role, you will handle client inquiries, troubleshoot technical issues, and collaborate with a talented team to deliver effective solutions. Your expertise in networking products, coupled with your strong communication skills in English and Mandarin, will be essential in promoting solutions and presenting formal proposals to clients. If you have a passion for technology and a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• 2+ years experience in the Business Network domain or technical field.
• Fluent in English and Mandarin for effective communication.

Responsibilities

• Provide technical support for enterprise products and network solutions.
• Collaborate with the team to troubleshoot and resolve technical issues.

Skills

Networking Products

Technical Troubleshooting

Client Communication

Problem-Solving

Technical Support

Education

CCNA Certification

CCNP Certification

Job description

Job Responsibilities:

• Technical support including a full range of enterprise products, network technical solutions, highlights proposals, etc.
• Handle clients’ inquiries and technical-related issues.
• Collaborate with the team and others to identify, troubleshoot, and find resolutions for technical problems.
• Responsible for new product testing.
• Promote solutions and deliver formal technical proposals/presentations to clients.
• Complete other tasks assigned by leaders and management.

Job Requirements:

• Experienced in networking products like Switch, Wireless Access Point, Router, and other networking-related products.
• Good knowledge in the fields of Business Network systems such as Gateway, Switch, AP, and IP CCTV.
• At least 2 years of work experience in the Business Network domain or technical domain.
• Fluent in English and Mandarin to liaise with associates.
• Experienced in handling and troubleshooting technical issues.
• Possess CCNA/CCNP and other networking certificates would be an added advantage.