NOC Operator

LUCKY JOINT CONSTRUCTION PTE. LTD.; Southwest; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in construction is seeking a Tier 1 Support Technician to manage call dispatch and troubleshooting. This role offers a 4-day work week with 12-hour shifts and provides on-job training. Candidates should possess a diploma and be proficient in multiple languages, with ITIL certification as a plus.

Benefits

4-Day work week

On-Job Training Provided

Qualifications

• Minimally possess Diploma in any field of study.
• Proficient in at least 2-3 languages: English, Cantonese, Malay, Indonesian.
• ITIL v4 Foundation certification will be an added advantage.

Responsibilities

• Handles first level (Tier 1) call catching and dispatching services.
• Perform Level 1 troubleshooting in accordance with established procedures.
• Ensure updates into ticketing system are accurate and complete.

Skills

Communication

Customer Service

Troubleshooting

ITIL Practices

Education

Diploma in any field of study

Tools

IT Service Management software

Job description

Highlight

• 4-Day work week; 12-hour shift (8am-8pm / 8pm-8am)
• On-Job Training Provided

Job Description

• Handles first level (Tier 1) call catching and dispatching services to address immediate support needs.
• Perform Level 1 troubleshooting in accordance to established procedures.
• Escalate and collaborate with Level 2 and 3 support teams to endure resolutions for trouble tickets.
• Create and maintain ownership of trouble ticket(s) from start till closure.
• Ensure updates into ticketing system are accurate and complete with appropriate details.
• Adhere to operational processes as per ITIL framework practices.
• Run regular reports on service desk performance, logs, etc.

Job Requirements

• Minimally possess Diploma in any field of study
• Able to work rotating shifts to support 24/7 operations, if necessary
• Proficient in at least 2-3 of the following languages: English, Cantonese, Malay, Indonesian
• Excellent communication and customer service skills
• ITIL v4 Foundation certification will be an added advantage
• Knowledge in domains relating to telecommunication, fibre networks or civil engineer will be an added advantage
• Experience in using IT Service Management software will be an added advantage

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.