Assistant Manager – Human Capital Generalist

Royal Plaza On Scotts; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Join a vibrant 5-star lifestyle hotel as an Assistant Manager in Human Capital, where your passion for people and strategy will shape the employee experience and performance culture. This role involves overseeing HR operations, compliance, and employee engagement initiatives while partnering with department leaders to deliver impactful people solutions. With a focus on continuous improvement and a commitment to creating a positive workplace, you will play a crucial role in driving hospitality excellence. Embrace the opportunity to thrive in a dynamic environment that values fun, trust, and camaraderie.

Qualifications

• 5-7 years of HR experience in a generalist role, preferably in hospitality.
• Strong knowledge of Singapore labor laws and HR policies.

Responsibilities

• Oversee HR operations, compliance, and employee relations.
• Coordinate annual appraisal cycles and performance plans.
• Compile HR reports for management decision-making.

Skills

Human Resources Management

Employee Relations

Performance Management

Compliance with Labor Laws

Data-Driven HR Practices

Communication Skills

Relationship Management

Education

Bachelor’s Degree in Human Resources Management

Job description

Position Overview:

Be the People Partner Driving Hospitality Excellence

Are you passionate about people, strategy, and service? Join our dynamic 5-star lifestyle hotel as an Assistant Manager – Human Capital, where you’ll play a key role in shaping employee experience, performance culture, and organizational effectiveness.

As a true generalist, you'll wear multiple hats—from talent acquisition and employee relations to compensation, benefits, and compliance—supporting the full spectrum of HR operations and partnering closely with department leaders to deliver people solutions that elevate our guest promise.

Key Responsibilities:

HR Operations, Compliance & Insurance

• Ensure recruitment, salary, and promotion practices align with approved job bands and compensation policies

• Maintain accurate HR records and systems

• Oversee the HR system (attending to glitches and annual migration)

• Ensuring timely reporting on manpower, turnover and forecast, HR KPIs and related reports

• Manage work injury compensation processes, including timely reporting, documentation, and coordination with insurers and MOM

• Oversee employee insurance coverage, monitor accurate administration, payment and paperwork

• Support the development, review, and implementation of HR policies and SOPs, ensuring compliance with employment legislation

• Approve part-time and overtime requests, and manage staff movements in alignment with labor regulations

• Working with Finance payroll on accurate calculations of AWS, CVP, AI, Ex-Gratia, final payment etc.

Performance Management & Development

• Coordinate the annual appraisal cycle and confirmation assessments

• Partner with HODs to create individual performance plans, identify high-potential talents, and working with the L&D team member to recommend career development programs

• Assist in preparing the HR budget and manpower forecast monthly and annually

Employee Engagement & Relations

• Serve as a key contact for employee counselling, welfare, and workplace issues

• Lead disciplinary processes (e.g., Board of Inquiry)

• Support employee communication efforts and maintain updated notice boards, internal memos, and feedback platforms

• Oversee staff welfare initiatives (housing, insurance, medical, recreation, dining area, etc.) to promote a healthy work environment

Data & Strategic HR Support

• Compile and present HR reports (manpower, labor cost, insurance, surveys) for management decision-making

• Contribute to succession planning and retention strategies with senior leadership

• Stay connected to external HR networks for benchmarking and best practices

Preferred Skills

• Bachelor’s Degree in Human Resources Management or related discipline. Knowledge in Korn Ferry Leadership Architect is an added advantage

• A people-centric HR professional with at least 5 to 7 years of experience in a generalist role, preferably in hospitality or service sectors

• Strong knowledge of Singapore labor laws, MOM regulations, Employment Act, Workman Compensation, Employee Insurance Benefits, Industrial Relations and HR policies

• Skilled in communication, relationship management, and driving culture alignment

• Well-versed in data-driven HR practices and reporting

• Able to balance empathy with operational discipline

• A collaborative team builder who thrives in a fast-paced, people-centric environment

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!