Coordinator, Air Import

FedEx Logistics AMEA; Northeast; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to manage air operation activities. This role involves coordinating shipments, communicating effectively with customers and carriers, and ensuring compliance with local regulations. You will thrive in a dynamic environment that values innovation and teamwork, contributing to the success of global logistics operations. If you possess strong interpersonal skills and a passion for customer service, this opportunity is perfect for you. Join a company that prioritizes employee well-being and offers a supportive culture aimed at excellence in service delivery.

Qualifications

• At least two years’ experience in customer service/operations within freight forwarding.
• Strong understanding of local compliance requirements and operational workflows.

Responsibilities

• Coordinate shipment pre-alerts and communicate with carriers.
• Keep customers updated on shipment status and arrange deliveries.

Skills

Customer Service

Communication Skills

Detail-oriented

Interpersonal Skills

Basic Accounting Knowledge

Education

GCE ‘O’ Level

Tools

MS Office

Job description

To plan, organize, and control air operation activities, ensuring proper control and compliance during all stages, including input, movement, processing/sorting, and output of air operation documents. The goal is to meet high service quality requirements at minimal cost.

Principle Duties and Responsibilities

1. Coordinate shipment pre-alerts with the origin office;
2. Communicate with carriers regarding shipment arrivals;
3. Keep customers updated on their shipment status;
4. Declare customs permits (preferred);
5. Liaise with customers to arrange deliveries;
6. Update key milestones in the operations system promptly and accurately;
7. Perform other duties as assigned by management.

Job Specifications for Successful Performance

Academic:

• GCE ‘O’ Level and above

Experience & Knowledge:

• At least two (2) years’ experience in customer service/operations within the freight forwarding industry;
• Extensive experience and strong understanding of local compliance requirements;
• Knowledge of operational requirements from customers, agents, and sister offices, including financial processes;
• Familiarity with workflows of airlines, cargo terminals, cross-border trucking services, and co-loaders;
• Basic accounting knowledge;
• Proficiency in MS Office applications;
• Fluent in English, Mandarin, and local languages to liaise with Mandarin-speaking associates.

Attributes:

• Detail-oriented;
• Strong interpersonal and communication skills;
• Trustworthy and a team player;
• Ability to communicate effectively and independently with overseas offices.

The Company

FedEx Logistics offers e-Commerce, freight forwarding, import/export services, and more, enabling companies to reach global markets. We assist customers of all sizes with international ocean and air freight forwarding, surface transportation, customs brokerage, trade and customs advisory, and advanced e-commerce solutions.

The Philosophy

People–Service–Profit (P-S-P). We prioritize our people so they can deliver excellent service, which in turn generates the profit that sustains FedEx's success. Our work environment encourages innovation and values employee contributions, fostering well-being and high-quality service.

The Culture

We value innovation, integrity, and diversity, supported by policies, procedures, and programs that develop our staff individually and as teams.

The Mission

We aim to be the best company to work for, with the best service and the best brand in our industry.

Thank you for visiting. We hope your job search with FedEx Logistics will be rewarding. We look forward to hearing from you!