Social Work Assistant

The Salvation Army Singapore; Northeast; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Social Work Assistant to join their compassionate team. In this role, you will provide essential administrative support, ensuring smooth operations for the Social Work team across multiple centers. You will engage with clients, assist in case management, and coordinate various services, all while fostering a supportive environment for those in need. This position offers an opportunity to make a meaningful impact in the community while working in a collaborative and nurturing atmosphere. If you are organized, detail-oriented, and passionate about helping others, this role is perfect for you.

Qualifications

• At least 1 year of relevant experience in administrative roles.
• Experience in the social service or healthcare sector is an advantage.

Responsibilities

• Provide administrative support to the Social Work team.
• Assist with referral management and casework follow-up.
• Compile and report statistics to stakeholders.

Skills

Microsoft Office (Word, Excel)

Organizational Skills

Communication Skills

Interpersonal Skills

Education

O/A Levels

Diploma in Social Work/Community Service/Human Services

Tools

IT Database Systems

Job description

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Group:

1. Peacehaven Nursing Home

2. Jade Circle Arena (9 Upper Changi Road North Singapore 507706)

3. Bedok Day Centre (121 Bedok North Rd #01-161/163 , Singapore 460121)

4. Changi Day Centre (7 Upper Changi Road North Singapore 507705)

5. Bedok Arena (Block 187 Bedok North Street 4 #01-02 Singapore 460187)

DESIGNATION : Social Work Assistant

RESPONSIBILITIES

As a Social Work Assistant, you are required to provide administrative support to the Social Work team in areas related to referral management, casework follow-up, and service coordination for clients at the day centres.

• Receive and create referral records for all day centre referrals
• Supports Social Worker/Caseworker in intake processes, coordinating admissions, service plans, and providing casework follow-up
• Conduct financial assistance applications and renewals for in-flight clients
• Assist with data entry and maintenance of client's case records and reports for audit and compliance purposes
• Compile and report statistics to various stakeholders such as MOM and Agency for Integrated Care (AIC) on a monthly basis or as necessary
• Assist to collate and prepare documents for applications of schemes and services
• Coordinate and set up Multidisciplinary Team Meetings (MDM), including scheduling, sending reminders, and taking minutes when required
• Attend to public and caregiver enquiries
• Assist Social Worker/Caseworker to coordinate family care conferences, home assessments and visits when necessary
• Provide administrative support

Job Requirements

• At least 1 year of relevant experience in administrative roles; experience in the social service or healthcare sector is an advantage
• Proficient in Microsoft Office (Word, Excel) and comfortable using IT database systems
• Strong organizational skills and attention to detail
• Good communication and interpersonal skills, with excellent telephone etiquette
• A team player who is patient, warm, helpful, and well-organized
• Willing to travel between centres

QUALIFICATIONS

• O/A Levels or Diploma in Social Work/Community Service/Human Services or an equivalent field

OTHER INFORMATION

Working Hours

Under normal circumstances the hours of duty will be as follows:

• 8.30am to 5.45pm (Monday to Friday, 45 minutes lunch break)

Working Location

• The Salvation Army, Jade Circle Arena (9 Upper Changi Road North Singapore 507706)
• The Salvation Army, Bedok Day Centre (121 Bedok North Rd #01-161/163 , Singapore 460121)

By submitting application for this position, applicant would be deemed to have given consent for The Salvation Army to use their personal particulars for recruitment, security screening and employment purposes where applicable including the terms and conditions stated in this Personal Data Privacy Statement (https://www.salvationarmy.org.sg/data-protection-policy/).