Solutions/Technical Support Engineer

Paradex; Singapore; On-site; USD 80,000 - 150,000; Full time

Job summary

Join a forward-thinking company that is redefining the decentralized exchange landscape with a Super App approach. This role is vital in ensuring client success through proactive technical support and innovative tool development. As a key player, you'll engage with top clients, troubleshoot issues, and create automation tools that enhance client engagement. With a commitment to transparency and growth, this innovative firm offers a collaborative environment where your contributions will significantly impact the future of finance. If you are passionate about technology and client relations, this opportunity is perfect for you.

Benefits

Competitive Pay

Unlimited PTO

Comprehensive Benefits

Technology & Learning Allowances

Qualifications

• 5+ years of experience in a client-facing role.
• Exceptional communication skills to engage proactively with clients.

Responsibilities

• Serve as the primary technical contact for top clients.
• Build and manage analytical tools for product success monitoring.

Skills

Client Communication

API Mastery

Technical Tools Proficiency

Python

Go

Tools

Datadog

Grafana

GitHub

Job description

About Paradex

Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including any spot and derivative assets. Trade, earn, borrow, lend, and grow your on-chain identity—all in one place.Backed by top-tier investors and incubated by Paradigm, we are scaling rapidly. Come help us grow!

Quick Facts

• $50 Billion Lifetime Volume
• $180 Million Average Daily Volume
• $35 Million Total Value Locked
• Paradex is committed to building transparently in public key platform stats

Your mission

Our customers trust Paradex for a core part of their business; this role ensures we earn that trust every day.

You’ll work directly with our top clients, providing critical technical support and developing tools that enhance both product performance and client success. This is not simply a reactive role; we want engineers who will anticipate future problems and avert them. Your ability to support our customers when things go wrong is crucial, but so is prevention.

If you’re just as excited about people as you are about technology, we’d love to talk to you.

What You’ll Do

• Client Support: Serve as the primary technical contact for top clients, handling API integrations, troubleshooting, and debugging.
• Tool Development: Build and manage analytical tools for the Product team to monitor and report on product and client success, including dashboards, alerts, and monitoring systems.
• Automation: Create automation tools for Product and Sales teams to streamline operations and enhance client engagement.
• Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.

What You Bring

• Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client facing role
• Technical Tools Proficiency: Experience with Datadog, Grafana, and other observability tools.
• Independent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative.
• On-call Availability: Willingness to be on-call, including occasional weekends.
• GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.
• API Mastery: Proven experience with API integration and support.

Nice to Have

• Coding Expertise: Strong skills in Python and ideally Go, with a solid foundation in coding and system design.
• Git Comfort: Comfortable using Git and familiar with Crypto Exchange APIs.
• Crypto Knowledge: Experience in crypto trading, derivatives, and working with trading platforms.
• Automation and Scripting: Skills in writing automation scripts and building sandboxes.
• Certifications: DataDog certification is a plus.

Your Perks & Benefits

• Competitive Pay:Top-tier compensation in the industry.
• Generous PTO: Unlimited vacation.
• Full Benefits: Comprehensive packages tailored by country.
• Technology & Learning Allowances: 3,500 USD for your first-year setup, $2,000 USD refresh every 2 years, plus $1,000 USD annually for learning and development

Listed in: Crypto Jobs, Full Time Web3 Jobs, Engineering Crypto Jobs, Python Web3 Jobs, Web3 Crypto Jobs, Devrel Web3 Jobs, Exchange Crypto Jobs.