Customer Service Manager (Central / 5 days)

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A reputable Business Managed Services provider in Singapore is seeking a motivated Customer Service Manager. The role involves overseeing customer service operations, ensuring timely responses to enquiries, and mentoring team members. This position is crucial for enhancing service efficiency and effectiveness within the company.

Qualifications

• Experience in Education/Training industry.
• Preferred experience as a Training Admin.

Responsibilities

• Ensure timely responses to customer enquiries.
• Monitor and track accuracy of enquiries.
• Develop and mentor team members.

Skills

Attention to Details

Service-Oriented

Team Player

Education

Diploma in Business Management

Degree in Customer Service Management

Degree in Business Administration

Job description

Company’s Profile

Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across both the public and private sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialize in helping businesses transform and streamline their operations. They are seeking a motivated Customer Service Manager to join their team and contribute to their ongoing success.

Location: Braddell until Dec 2025 (Will shift to AMK from Jan 2026 onwards)

Working hours: Monday to Friday, 8.30am to 6.00pm

Responsibilities:

• Ensure that all enquiries received via calls, emails and walk-ins are replied accurately and timely as in accordance with the prevailing SOPs, policies and procedures.
• Ensure the correct and timely escalation or resolution of urgent cases.
• Attend to appeals and complaints promptly and accurately.
• Monitor, track and ensure the accuracy of all enquiries are promptly and accurately recorded for reporting proposes.
• Ensure that the customer service system and all related systems are always in perfect working condition.
• Collate and review all data and information for management reporting.
• Review existing SOPs, Procedures, Documentation to enhance efficiency and effectiveness.
• Oversee the daily operations and completion of tasks in your team.
• Report to and assist Head Training Administration and Operations in other tasks as required.
• Develop and mentor team members.

Requirements:

• Min. Diploma / Degree in Business Management / Customer Service Management / Business Administration or related fields.
• Must possess experience from Education / Training industry. Preferred to have experience as a Training Admin.
• Meticulous with keen attention to details, highly disciplined, service-oriented and good team player.
• Experience and knowledge in various training grants, such as PSEA, UTAP, SFC is preferred but not a must.

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312