Customer Care & Lease Admin

JLL Asia; Singapore; On-site; USD 30,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Mitarbeiter für die Mieterbetreuung und Concierge-Operationen. In dieser Rolle werden Sie die Kundenbeziehungen stärken, Veranstaltungen organisieren und sicherstellen, dass die Dienstleistungen den höchsten Standards entsprechen. Sie werden auch für die Verwaltung administrativer Aufgaben verantwortlich sein, um einen reibungslosen Betrieb zu gewährleisten. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines Teams, das sich für die Zufriedenheit der Kunden einsetzt und das Arbeitsumfeld kontinuierlich verbessert.

Qualifications

• Mindestens 3-5 Jahre Erfahrung in der Dienstleistungsbranche.
• Starke verbale und schriftliche Kommunikationsfähigkeiten.

Responsibilities

• Unterstützung bei der Umsetzung des 'We Care'-Programms für Mieter.
• Leitung des Concierge-Teams zur Gewährleistung einer hohen Servicequalität.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Microsoft Office

Organisation

Multitasking

Education

Diplom

Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life both in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or are looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Duties and Responsibilities

Key Responsibilities

Tenant Relations

• Assist in implementing the “We Care” program, including customer care initiatives such as tenant welcome, birthday, and anniversary treats, ensuring timely execution.
• Conduct or attend regular meetings with tenants, and draft and circulate minutes within 3 working days.
• Assist with new tenants’ onboarding, including handover, orientation, official openings, and welcome hampers.
• Address general and building inquiries from tenants.
• Handle escalated tenant feedback, collaborating with relevant departments to resolve issues promptly.
• Support and attend tenant events like Fruit Day, Tenant Treats, and Tenant Nights.
• Review and update the Tenant E-Handbook, Induction materials, and tenant information on the website.
• Assist in conducting annual tenant surveys, including developing questionnaires, soliciting responses, analyzing data, and following up with tenants.
• Draft and distribute circulars and notices to tenants as needed.
• Maintain and update tenant contact information regularly, including directories, mailing lists, emergency contacts, and fire warden details.
• Perform ad-hoc tasks as assigned.

Concierge Operations

• Lead, guide, and mentor the concierge team to ensure consistent, high-quality performance.
• Train new concierge staff on roles, responsibilities, and system operations.
• Ensure timely processing of all payments.
• Prepare monthly customer care reports.

Administration

• Manage parking ticket applications and sales, including inquiries, verification, billing, and reconciliation.
• Maintain an organized office filing system (both soft and hard copies).
• Assist managers with procurement, including obtaining quotations.
• Prepare and follow up on expense approval processes.
• Track and update expenses and contracts, monitor license expiries.
• Assist in preparing monthly management reports.

Operations

• Conduct regular inspections of toilets, lift lobbies, and common areas with cleaning contractors.
• Coordinate with the Centre Management team to identify and resolve facility defects.
• Track project documentation related to cleaning services.
• Assist other divisions with ad-hoc projects or assignments.

Key Competencies & Performance Measures

• Strong customer service orientation with pride in work quality.
• Excellent grooming and presentation.
• Good attendance and punctuality.
• Confidence in handling interactions with corporate clients, including senior managers.
• Ability to build rapport quickly and establish trust.
• Proactive, friendly, assertive, and personable.
• Independent worker with initiative.
• Ability to work under pressure and meet deadlines.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Manage service delivery per SLA, achieve KPIs, and ensure compliance with standards and audits.

Required Qualifications & Experience

• Minimum Diploma with 3-5 years’ experience in the service industry, preferably in airlines, 5-star hotels, or high-end retail brands.
• Excellent interpersonal skills for managing diverse service providers and clients.
• Strong verbal and written communication skills.
• Experience in administrative tasks.
• Professional, organized, and able to work independently and multi-task effectively.

Location: On-site – Singapore

If this role resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re eager to learn about what you bring to the table!