Customer Service Representative

NewPower Worldwide Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading global distributor of electronic components is seeking a Customer Service Representative to support customer programs and ensure satisfaction. This role involves coordinating with various teams, managing inquiries, and providing administrative support for projects. Ideal candidates will have a diploma in business or supply chain, strong communication skills, and experience in customer service. Join a dynamic team dedicated to delivering high-quality solutions to customers worldwide.

Qualifications

• Minimum Diploma in Business Administration or related field.
• Prior experience in customer service or project coordination.

Responsibilities

• Assist the VP of Trade in executing customer programs.
• Handle customer inquiries promptly and professionally.

Skills

Organizational Skills

Communication

Problem-Solving

Education

Diploma in Business Administration

Diploma in Supply Chain

Tools

Microsoft Office

CRM Systems

Job description

NewPower Worldwide is the fastest-growing global independent distributor of electronics components, committed to delivering high-quality solutions to our customers worldwide. We are currently seeking a Customer Service Representative to join our dynamic team and support the success of our customer programs and other business initiatives.

JOB OVERVIEW

This role is crucial in supporting the Vice President of Trade by managing customer programs and other ad-hoc projects. The Customer Service Representative will act as a vital link between our customers and internal teams, ensuring smooth execution of customer programs and timely resolution of customer inquiries.

JOB ROLES & RESPONSIBILITIES

Customer Program Coordination

• Assist the VP of Trade in executing customer programs, including monitoring timelines, milestones, and deliverables.

• Collaborate with internal teams such as Sales, Purchasing, and Logistics to ensure customer requirements are met.

Customer Support

• Handle customer inquiries promptly and professionally, providing accurate information and updates on their programs.

• Resolve customer issues and concerns in a timely manner while ensuring customer satisfaction.

Data Management

• Maintain and update records related to customer programs, including order tracking, shipping schedules, and performance metrics.

• Generate reports on program progress and present findings to the VP of Trade.

Cross-functional Collaboration

• Liaise with cross-functional teams to ensure effective communication and seamless execution of ad-hoc programs.

• Support the VP of Trade in coordinating resources and addressing any project-related challenges.

Ad-hoc Program Support

• Provide administrative and operational support for ad-hoc projects as assigned by the VP of Trade.

• Assist in preparing documentation, presentations, and updates for internal and external stakeholders.

JOB REQUIREMENT(S)

• Minimum Diploma in Business Administration, Supply Chain, or a related field.

• Prior experience in customer service or project coordination, preferably in the electronics distribution industry.

• Strong organizational and multitasking skills, with the ability to manage multiple priorities simultaneously.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office applications, particularly Excel.

• Familiarity with CRM systems and order management processes is a plus.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong problem-solving skills and attention to detail.