IT Service Desk (Training provided - Entry Level)

Alphaeus Pte Ltd; Singapore; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an IT Service Desk Engineer to deliver exceptional remote IT support. This entry-level position offers on-the-job training and covers insurance and medical benefits. The role emphasizes effective communication and technical troubleshooting skills, making it ideal for those looking to start their career in IT. Join a dynamic team where you can grow and make a difference in providing quality service to users. If you are IT savvy and eager to learn, this opportunity is perfect for you.

Benefits

On Job Training

Insurance & Medical Coverage

Qualifications

• Good command of English for effective communication.
• Basic understanding of IT and willingness to learn.

Responsibilities

• Provide remote IT support via phone, email, or chat.
• Troubleshoot and resolve technical problems for end users.
• Track incidents and manage user accounts.

Skills

IT Support

Customer Service

Incident Tracking

Technical Troubleshooting

Communication Skills

Education

NITEC/Higher NITEC

Job description

Job Overview:

As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-relatedissues

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users' IT servicerequestcalls..

Requirements:

• Good command in English to liaise with different entities

• Candidate must possess at least NITEC/Higher NITEC and above

• IT savvy / Basic Understanding of IT

Details:

• Entry Level, No Experience Required

• On Job Training Provided

• Insurance & Medical covered