Porsche Lifestyle Store Lead (Contract)

PORSCHE CENTRE LEBANON; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Porsche Singapore is seeking a dynamic Store Lead for its Lifestyle team. This role involves overseeing retail operations, enhancing customer experiences, and maximizing sales. The ideal candidate will have extensive retail experience and strong leadership skills, ensuring a world-class shopping environment.

Qualifications

• Minimum 5 years of retail experience, with 3 years in a supervisory role.
• Proven track record in achieving retail sales targets.

Responsibilities

• Oversee daily operations of the Porsche Lifestyle retail store.
• Enhance customer experience and build strong relationships.
• Maximize sales and growth opportunities across customer segments.

Skills

Leadership

Communication

Problem-Solving

Education

Diploma in Retail

Diploma in Marketing

Job description

Tasks

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as an opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream of a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission is to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and fair hiring and remuneration policies.

Porsche Lifestyle Store Lead (Contract)

Porsche Singapore is seeking a dynamic and experienced Store Lead to join our Porsche Lifestyle team, where the customer is at the heart of everything we do. This key role is responsible for overseeing all aspects of physical retail store operations—ensuring high levels of team engagement, operational excellence, and a seamless, world-class customer experience.

The ideal candidate will take ownership of the retail business, uphold Porsche’s visual merchandising standards, and cultivate meaningful customer interactions that build lasting loyalty. You will be instrumental in maximising sales opportunities and driving growth and profitability, while also monitoring and reporting on store performance metrics.

• Lead and Manage Store Operations: Oversee daily operations of the Porsche Lifestyle retail store within the Porsche Studio Singapore, ensuring all activities are aligned with Porsche's standards, policies, and SOPs. Responsibilities include managing store opening and closing, overseeing sales transactions, packaging of orders, handling online collection orders, coordinating and planning staff rostering, coordinating vendor repairs, and maintaining a compliant, optimal working environment.
• Enhance Customer Experience: Oversee the Porsche Lifestyle Customer Journey from initial contact through to purchase, building and maintaining strong relationships with customers to achieve high satisfaction levels and encourage referrals and repeat business. Deliver an exceptional customer experience by sharing Porsche Lifestyle’s unique brand stories, creating personalized interactions, and fostering customer loyalty.
• Maximize Sales and Growth: Identify and capitalize on sales opportunities across all customer segments, including B2B. Build strong business relationships, understand client needs, and deliver tailored solutions to drive revenue and growth. Engage proactively with new target groups to expand the customer base.
• Stock and Inventory Management: Oversee inventory levels, support annual product planning, manage stock transfers, and optimize inventory to meet business demands while maintaining Porsche’s standards.
• Visual Merchandising and Store Presentation: Maintain visual merchandising standards, ensure product displays reflect the Porsche Lifestyle brand, and regularly refresh displays. Ensure a clean, inviting shopping environment, including fitting rooms and storage areas, to provide an exceptional customer experience.
• Customer Feedback and Insights: Gather customer feedback and insights to refine store offerings and improve customer experiences. Use this information to inform strategic decisions and enhance store operations.
• Team Development and Leadership: Recruit, train, and develop a high-performing team of Ambassadors. Provide ongoing coaching and support, ensure training requirements are met, and foster a culture of learning to motivate and build an effective team.

Qualifications

• Diploma or equivalent in Retail, Marketing, or a related field.
• Minimum 5 years of retail experience, preferably in fashion or lifestyle, with at least 3 years in a supervisory role.
• Proven track record in achieving retail sales targets and driving store performance.
• Strong leadership and team management skills, with the ability to inspire and develop high-performing teams.
• Excellent communication, presentation, and interpersonal skills to engage confidently with customers and stakeholders.
• Analytical and solution-oriented, with sound decision-making and problem-solving skills.
• Self-motivated, adaptable, and driven by a strong “Can-Do” attitude and a mindset of continuous learning.
• Passionate about the Porsche brand and committed to delivering exceptional customer experiences.
• Commercially aware, with a strong interest in retail operations and customer engagement.
• Willing to work retail hours, including weekends and public holidays.