IS Administrator / Senior IS Administrator, IITS

Singapore Management University; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading university is seeking an experienced IT professional to manage and enhance enterprise applications, ensuring high performance and security. The role involves collaboration with cross-functional teams, vendor management, and driving digital transformation initiatives. Candidates should have strong technical skills and a background in PeopleSoft Campus Solutions, along with effective communication abilities.

Qualifications

• Minimum 5 years of experience with PeopleSoft Campus Solutions.
• Security-related certifications such as CEH preferred.

Responsibilities

• Spearhead technical administration and operational support for enterprise applications.
• Manage vendor engagements and oversee outsourced IT projects.
• Gather user feedback post-deployment for enhancements.

Skills

Problem Solving

Communication

Analytical Skills

Education

Degree or Diploma in Computer Science

Tools

HP WebInspect

HP Fortify

LoadRunner

Burp Suite

Microsoft Azure

AWS

Job description

• This position is for Office of Integrated Information Technology Services (IITS).
• Spearhead the technical administration and operational support as well as continuous improvement of enterprise applications such as PeopleSoft Campus Solutions, Electronic Document Management System, and OutSystems.
• Troubleshoot performance issues, apply patches/upgrades, and ensure high availability.
• Ensure application security and performance through regular assessments and remediation using tools such as HP WebInspect, HP Fortify, Web Application Firewall and LoadRunner, in alignment with IT security standards.
• Collaborate with cross-functional teams to deliver business-driven solutions through system implementation and enhancement initiatives.
• Manage vendor engagements and oversee the lifecycle of outsourced IT projects, including requirements definition, procurement support, solution evaluation, and implementation oversight.
• Lead and coordinate user testing and training activities to ensure high adoption and readiness for new system functionalities.
• Maintain and continuously improve system documentation and knowledge base in line with project and organizational standards.
• Gather user feedback and usage data post-deployment to identify opportunities for enhancements and optimize user experience.
• Support the planning and delivery of systems with infrastructure and integration dependencies, ensuring minimal disruption and high performance.
• Assess emerging tools and technologies to recommend innovative solutions that enhance productivity, security, or scalability.
• Contribute to digital transformation initiatives and digital master plan alignment to better support institutional goals.
• Other duties as assigned.

Qualifications

• Degree or Diploma in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years of hands-on experience with PeopleSoft Campus Solutions, including installation, administration, upgrades, and strong knowledge of its application and security architecture.
• Security-related certifications such as CEH or equivalent are highly preferred.
• Proficient in using application security tools (e.g. HP WebInspect, HP Fortify, Burp Suite) and performance testing tools (e.g. LoadRunner).
• Experience with cloud platforms such as Microsoft Azure or AWS.
• Familiarity with administration of enterprise platforms such as Documentum and OutSystems is advantageous.
• Solid understanding of software development lifecycles and structured project methodologies (e.g., Agile, Waterfall).
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Effective communication, presentation, and interpersonal skills for working with both technical teams and business users.

Other Information

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.