Chatbot Manager

HMI Medical; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Chatbot Manager, where you'll play a pivotal role in shaping the future of AI technology. This exciting position involves coaching virtual assistants, managing the transfer of skills from humans to machines, and ensuring seamless integration with existing systems. You'll collaborate with stakeholders, analyze user data for improvements, and establish quality assurance protocols. If you have a passion for AI and a knack for strategic thinking, this role offers the chance to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in chatbot development and management.
• Familiarity with machine learning, NLP, and system integration.

Responsibilities

• Analyze business requirements to determine technical specifications for the chatbot.
• Collaborate with stakeholders to ensure alignment with business goals.
• Utilize machine learning algorithms to enhance chatbot understanding.

Skills

Chatbot Development

Python

Machine Learning

Natural Language Processing (NLP)

Analytical Skills

Coordination Skills

Data Privacy Compliance

Education

Degree in Computer Science

Degree in IT

Degree in AI

Tools

Chatbot Platforms

Data Flow Diagrams

Job description

Chatbot Manager Job Description

The Chatbot Manager will serve as an essential coach for our virtual assistants, ensuring they are designed, configured, and deployed effectively. This role involves managing the transfer of skills from humans to machines, reflecting our company's know-how, values, and expertise. The ideal candidate is a strategic thinker with excellent coordination skills and a passion for AI technology.

Responsibilities include:

1. Analyzing business requirements to determine technical specifications for the chatbot.
2. Collaborating with stakeholders to gather detailed requirements and ensure alignment with business goals.
3. Creating comprehensive documentation of technical specifications, including system architecture and data flow diagrams.
4. Evaluating the technical feasibility of proposed specifications and suggesting solutions.
5. Analyzing user interaction data to identify patterns for improvement.
6. Utilizing machine learning algorithms to enhance chatbot understanding and responses.
7. Overseeing integration with existing systems for seamless interoperability.
8. Establishing quality assurance protocols during development and deployment.
9. Monitoring performance and refining technical specifications based on feedback.
10. Providing training and support to development teams and stakeholders.
11. Collaborating with UX/UI designers to ensure an engaging user experience.
12. Ensuring compliance with data privacy and security protocols.

Requirements include a degree in Computer Science, IT, AI, or related fields; proven experience in chatbot development and management; proficiency in chatbot platforms and Python; familiarity with machine learning, NLP, and system integration; and strong analytical, coordination, and security knowledge.