Vice President, Business Planning & Performance Management, COO Office

DBS Bank Limited; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player in banking is seeking a strategic-minded professional to enhance customer experience across physical branches. This exciting role involves developing and implementing strategies to optimize branch networks, analyzing market data, and leading cross-functional teams to ensure excellent service delivery. With a focus on innovation and efficiency, the ideal candidate will thrive in a dynamic environment and contribute significantly to the bank's overall strategy. Join a forward-thinking organization that values your development and recognizes your achievements.

Qualifications

• At least 8 years of relevant experience in branch banking.
• Strong project management and analytical skills.

Responsibilities

• Develop strategic plans for branch banking aligned with business objectives.
• Analyze data to identify trends and opportunities for improvement.
• Lead cross-functional teams to execute strategic plans.

Skills

Stakeholder Management

Project Management

Data Analysis

Communication Skills

Strategic Planning

Education

Bachelor's Degree

Job description

Business Function:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in consumer banking, DBS offers a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, tailored to support our customers at every life stage.

Job Purpose:

You will develop and implement strategies to enhance customer experience across our physical branches. This involves market analysis, performance data analysis, and identifying opportunities to optimize and transform the branch network in alignment with the bank's overall strategy. You will play a key role in ensuring excellent service delivery at our physical touchpoints.

Responsibilities:

1. Develop and implement strategic plans for branch banking, aligned with business objectives, covering current and future branch networks.
2. Analyze data to identify trends and opportunities for improvement, considering demographics, competition, and market demand.
3. Manage budgets for strategic initiatives related to branch banking.
4. Lead cross-functional project teams to execute strategic plans, ensuring timely and within-budget completion.
5. Manage stakeholder relationships across departments and organizational levels.
6. Present progress and results to senior management.
7. Contribute to innovative solutions to improve branch efficiency and customer experience.
8. Collaborate with real estate and construction teams for strategic location selection and efficient development of new and existing branches.
9. Oversee and coach team members.

Requirements:

• Bachelor's Degree with at least 8 years of relevant experience.
• Strong communication, presentation, and stakeholder management skills.
• Ability to multitask and thrive in a fast-paced environment under time pressure.
• Curious, strategic-minded, systematic, with excellent planning skills.
• Proven project management expertise and advanced analytical skills.

Apply Now

We offer a competitive salary and benefits package, along with a dynamic environment that supports your development and recognizes your achievements.