Desktop Engineer (Alexandra, Immediate, up to $3200)

People Profilers Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Specialist, where you will play a crucial role in resolving IT issues, maintaining hardware, and ensuring smooth operations. This position offers an exciting opportunity to work with a dynamic team, providing support for various operating systems and hardware components. You will be instrumental in enhancing user experience through effective troubleshooting and documentation. If you are passionate about technology and eager to contribute to a collaborative environment, this role is perfect for you!

Qualifications

• 2-3 years of relevant experience in IT support.
• Knowledge of Windows and macOS operating systems.

Responsibilities

• Resolve help desk requests regarding hardware and software issues.
• Perform routine system maintenance and updates.

Skills

Troubleshooting

Technical Support

Networking Concepts

Hardware Installation

Operating Systems

Education

Nitec / Diploma in Information Technology

Tools

Microsoft Office Suite

CompTIA A+

Microsoft Certified Desktop Support Technician (MCDST)

Job description

• 12 months contract, subject to renewal

• Location: Alexandra Salary: up to $3200 with OT pay and completion bonus

• 5 days work week with half day on Saturday (OT pay), 830am to 6pm (Mon - Fri) and 830 to 130pm (Saturday, once a month)

Essential Responsibilities:

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.

• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.

• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.

• Install and configure operating systems, software applications, and updates.

• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.

• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.

• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.

• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.

• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.

• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.

• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications/Requirements:

• Nitec / Diploma Information Technology, or related field (or equivalent work experience)

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

• Minimum 2 to 3 years of relevant working experience.

• Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).

• Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.

• Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd,20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: [phone]

http://www.peopleprofilers.com

[e-mail]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376