Customer Service Advisor - New Project Headcount (Immediate Vacancy）

Skylink Group Holdings Pte. Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Join a leading mobility solution provider in Singapore as a key contact for workshop operations. You'll coordinate between departments, manage customer interactions, and ensure smooth daily operations. Ideal for those with a positive attitude and bilingual skills.

Qualifications

• Experience in vehicle servicing workshops preferred.
• Valid Class 3 driving license is an advantage.

Responsibilities

• Serve as the direct contact point between the workshop, customers, and suppliers.
• Coordinate activities between the workshop and other departments.
• Manage customer feedback and coordinate related work.

Skills

Bilingual proficiency in English and Mandarin

Ability to handle multiple tasks

Positive working attitude

Job description

The SKYLINK Group is a premier all-in-one mobility solution provider, specializing in retail sales of passenger cars and commercial vehicles, vehicle leasing, motor insurance, credit hire purchase financing, and comprehensive vehicle workshop services including MRO (Maintenance, Repair, and Overhaul) and vehicle body engineering for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has rapidly expanded its offerings and fleet, serving over 5,000 corporate clients across industries such as logistics, distribution, F&B, marine, construction, sanitation, and government services.

Committed to fleet modernization, we have expanded into EV and Hybrid vehicles, continuously striving to deliver greater value to our customers.

Join the SKYLINK family to kick-start your career growth and progression in the mobility industry today.

The Job

1. Serve as the direct contact point between the workshop, customers, and suppliers.
2. Coordinate activities between the workshop and other departments (e.g., Operations, Rental).
3. Support daily workshop operations.
4. Ensure workshop operations follow company SOPs closely.
5. Handle customer requests and issue work orders.
6. Manage customer feedback and coordinate related work.
7. Schedule appointments and manage job bookings.
8. Handle incoming and outgoing calls, including emails.
9. Perform data entry, document filing, and organization.
10. Liaise with customers, vendors, suppliers, and partners.
11. Issue quotations, invoices, and cheques.
12. Collect payments from customers.
13. Update records in Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems.

Requirements

1. Bilingual proficiency in English and Mandarin to liaise with our China-based counterparts.
2. Prior experience in vehicle servicing workshops, especially with accident claim handling, is advantageous.
3. Ability to handle multiple tasks efficiently in a fast-paced environment.
4. Team player with a positive working attitude.
5. A valid Class 3 driving license is an advantage.
6. Working days: Monday to Friday, 9:00 AM to 6:00 PM, and alternate Saturdays from 9:00 AM to 6:00 PM.