Be inspired every day! We’re perfectionists. Idealists. Inventors. Forever tinkering with products and processes, always on the lookout for a better way. A job at Apple is one that requires a lot of you, but it’s also one that rewards original thinking and hard work. None of us here at Apple would have it any other way. Join Apple and help us leave the world better than we found it!In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. That’s because our managers sit at the intersection of the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and drive complex changes across the AppleCare organization and beyond. We convert ambiguity and chaos into order, and we know how to execute big projects successfully.As an AppleCare BPR Manager, you will have primary responsibility to manage AppleCare BPR project and program managers, focused on a broad range of AppleCare business areas, including AppleCare Sales, Service, Support & Supply Chain. Responsibilities include communication and collaboration with AppleCare business groups, IT organizations, and teams across Apple including Operations, Strategic Data Services, Geo Expansion, Apple Media Products, Apple Pay, iCloud, and Retail.In this role we are looking for a leader who would be joining as a middle manager and over a 2 - 3 year period, aspire to grow to be ready and deal with senior managerial capabilities including potential opportunities to managing regional portfolios.
Key Qualifications
As a BPR Manager you will:- Perform all leadership activities including recruitment, performance evaluations, professional development, and career goals with a deep commitment to inclusion, diversity, and equality.- Manage project prioritization and allocate personnel to projects while balancing business needs and global/regional resource plans- Lead projects and supervise projects executed by your team while incorporating Apple’s best practices in project management to ensure consistent and predictable delivery- Oversee the preparation of project documentation, delegation of tasks to team members, clear communication of project status, project risk management, change readiness, and post-implementation audit reviews- Develop strong partnerships and communicate regularly to key stakeholders to ensure quality of products and services- Act as a liaison between business and technology groups to ensure business project requirements are met with ground breaking and scalable technology solutions- Identify and consult on BPR opportunities and build strategic alliances to enable key change initiatives- Collaborate on and promote new and emerging project management methodologies- Propose and execute strategic AppleCare BPR organizational initiatives
Education & Experience
Additional Requirements