Customer Service Lead

Prudential AMPri Cleanroom Services Pte. Ltd.; Southwest; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in cleanroom services is seeking a Customer Service Coordinator to manage sales orders, stock planning, and customer interactions. The role involves ensuring accurate processing of orders, resolving customer complaints, and improving service processes. This position is crucial for maintaining high customer satisfaction and operational efficiency.

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle complaints and provide effective solutions.
• Strong communication skills to liaise with various departments.

Responsibilities

• Raise Sales Orders and coordinate with Sales Personnel.
• Handle customer complaints and ensure resolution.
• Review and update Standard Operating Procedures (SOPs).

Skills

Customer service

Problem-solving

Communication

Coordination

Job description

Description :

1. Responsible for raising Sales Orders and coordinating with Sales Personnel & Purchasing for buffer stock planning.
2. Follow up on stock arrival and notify customers of stock allocation for planning delivery schedules.
3. Prepare Delivery Orders and Invoices; liaise with the Logistics Department for delivery arrangements.
4. Handle customer complaints and escalate them to relevant departments for resolution. Follow up on corrective and preventive actions to ensure issues are properly addressed.
5. Oversee and verify customer service tasks to ensure accuracy, approve completed tasks, and provide necessary feedback or corrections.
6. Provide instructions to customer service representatives on additional tasks or process improvements.
7. Identify and address challenges in order processing, and communicate with relevant stakeholders to make effective decisions and resolve issues promptly.
8. Attend and conduct internal and external meetings and training sessions as required.
9. Review and update Standard Operating Procedures (SOPs) as needed to align with current workflows.
10. Perform any other tasks as assigned by Management from time to time.