Manager, Cancer Navigation

Singapore Cancer Society; Singapore; On-site; SGD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance cancer navigation services and community outreach programs. This role involves leading a small team to implement innovative strategies for volunteer management and stakeholder engagement. You'll oversee the Cancer Navigator Programme, develop training materials, and ensure effective communication through the Enquiries Centre. The ideal candidate will possess strong problem-solving and leadership skills, with a passion for supporting cancer patients and their families. Join this impactful organization and contribute to meaningful community health initiatives.

Benefits

Health Insurance

Flexible Working Hours

Professional Development Opportunities

Team Building Activities

Qualifications

• Minimum 5 years of relevant experience in healthcare or community services.
• Experience in managing small teams and programme management.

Responsibilities

• Lead the Cancer Navigator Programme and develop training materials.
• Manage the Enquiries Centre team and establish effective communication channels.
• Oversee community outreach initiatives and build partnerships.

Skills

Stakeholder Engagement

Programme Management

Team Leadership

Strategic Thinking

Problem-Solving

Communication Skills

Digital Tools Proficiency

Education

Degree in Health/Allied-Health Related Field

Tools

AI Chatbot Development

Data Analysis Tools

Job description

Purpose of the Role:

This position sits under the Cancer Prevention & Control Department. Reporting to the head of department, the role will play a crucial role in strengthening Singapore Cancer Society's cancer navigation services, call centre capabilities, and community outreach programmes. This position will lead the ‘Phygital’ Navigation initiatives, managing a small team that includes the Cancer Navigation Programme, Community-based outposts, and the Enquiries Centre. The role will coordinate between various healthcare touchpoints and community partners to ensure seamless support for screeners and their families.

Responsibilities:

1. Cancer Navigator Programme and Training

• Lead the Cancer Navigator Programme with backend support from the team
• Develop and implement navigation strategies, frameworks and operational processes for the recruitment, training, deployment and management of navigation volunteers and staff navigators
• Create/Organise comprehensive training materials and conduct regular sessions for staff and volunteers supporting the Cancer Navigator Programme
• Establish pathways to include diverse volunteer groups including youth, corporates, committed volunteers, and cancer survivors
• Conduct awareness and navigation trainings for community partners, where relevant
• Coordinate support between SCS Centre @Bishan, healthcare institutions, and community partners to ensure smooth screening and patient care journeys
• Monitor and evaluate the effectiveness of the Cancer Navigator Programme through appropriate output and outcome measurements

2. Community-based Outposts

• Oversee the development and maintenance of community-based outposts with backend support from the team
• Establish and maintain strategic partnerships with community-based outposts in partner sites (e.g., NCCS/NCIS, SSA/FSCs, AACs, CHP, FSCs)
• Participate ethnic minority outreach initiatives as part of the community outreach strategy
• Build and nurture relationships with various community groups:
• AACs/SSAs
• Ethnic minority communities and Faith-based Organisations
• People's Association (PA)/Grassroots/CDC
• Corporates
• Youth and young adults
• Women's groups
• Plan and execute outreach programmes to SCS Centre@Bishan with relevant community partners e.g. Active Ageing Centres to promote cancer awareness and screening

3. Enquiries Centre (Call/Messaging/Email)

• Manage the Enquiries Centre team consisting of an Information Coordinator and call agents
• Develop call centre capabilities and operations, with mobile capacity to support partners and outposts
• Establish and maintain effective 24/7 communication channels including call centre (office hours), email, and text messaging services (e.g., WhatsApp)
• Develop digital interactive tools (e.g., AI chatbot, push notifications) to enhance engagement with potential screenees

4. Monitoring and Evaluation

• Define key performance indicators and success metrics for the Cancer Navigation Programme, Community-based outposts, and Enquiries Centre
• Implement regular data collection and analysis processes to track programme effectiveness
• Prepare regular reports and presentations on programme outcomes and impact
• Identify areas for improvement and implement enhancement strategies based on evaluation findings
• Lead continuous improvement initiatives across programme areas

5. Team Management

• Manage and develop a small team of staff across the Cancer Navigation Programme and Enquiries Centre
• Provide regular coaching, feedback, and mentoring to team members
• Conduct performance reviews and support professional development opportunities
• Foster a collaborative and high-performing team culture
• Coordinate workload distribution and ensure operational efficiency

6. Administrative & Financial Management

• Oversee the administrative operations of the Cancer Navigation pillar, including liaising on finance, operations and legal matters
• Support team lead in management of programme budget and financial reporting
• Oversee process for vendor payments and maintain financial records
• Coordinate procurement processes and ensure compliance with guidelines
• Prepare regular reports on programme outcomes and financial performance

7. Other Functions

• Support the Cancer Prevention and Control team for outreach efforts, campaigns, events, webinars, community and corporate talks
• Draft reports and project status updates to the management and key stakeholders, including annual report write-ups
• Conduct post-event assessments and evaluations, including reviews of processes, frameworks, and impact measures
• Cross-deployment for other department events and activities
• Work with other Cancer Prevention and Control Pillar teams on public education and campaigns, outreach partnerships, and knowledge translation

Criteria:

• Degree in health/allied-health related field
• Minimum 5 years of relevant experience in healthcare or community services with prior experience in managing small teams
• Experience in programme management and stakeholder engagement, with financial, procurement and admin knowledge preferred
• Knowledge of healthcare systems and programme/volunteer management
• Experience in stakeholder engagement, partnership building, and event coordination
• Strong problem-solving, strategic thinking, and organisational skills
• Proficient in digital tools and online communication platforms
• Effective team leadership with the ability to work independently
• Excellent interpersonal and communication skills
• Empathetic and sensitive when engaging with cancer patients and survivors