Senior Operations Manager

FULLERTON HEALTHCARE GROUP PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee clinic operations and drive strategic growth initiatives. This role demands a seasoned professional with a strong background in healthcare management, capable of ensuring operational efficiency and high-quality patient care. You will collaborate with leadership to develop strategic plans, manage financial performance, and lead a dedicated team. If you are passionate about enhancing healthcare services and have a proven track record in operational excellence, this opportunity is perfect for you.

Qualifications

• 8–10 years of healthcare operations or clinic management experience.
• Experience in P&L management and strategic planning.

Responsibilities

• Oversee daily operations of clinics ensuring efficiency.
• Collaborate on strategic plans for growth and improvement.
• Lead and mentor clinic managers and frontline staff.

Skills

Strategic thinking

Leadership

Communication skills

Data-driven decision-making

Financial planning

Project execution

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Healthcare Management

Job description

Key Responsibilities:

Ø Operational Oversight

• Oversee the daily operations of all clinics, ensuring smooth and efficient functioning.

• Monitor and standardize clinic workflows and operational practices across locations.

• Conduct regular site visits and operational audits.

Ø Financial Management

• Participate in and provide input for P&L planning, budgeting, and financial forecasting.

• Control and optimize manpower and consumable costs in line with budget targets.

• Analyze financial data and develop strategies to improve cost-efficiency and profitability.

Ø Strategic Planning & Business Development

• Collaborate with leadership to design and implement strategic plans for the growth, development, and improvement of the business unit.

• Identify opportunities for expansion (new services, locations, partnerships).

• Lead the execution and evaluation of new projects and service innovations.

Ø Team & Resource Management

• Lead, mentor, and manage clinic managers and frontline staff across all branches.

• Ensure optimal staffing levels, training, and resource allocation.

• Drive a culture of accountability, teamwork, and high performance.

Ø Clinical & Service Quality Assurance

• Ensure consistent delivery of high clinical standards and patient-centered service quality.

• Monitor clinical KPIs and service quality metrics; implement improvements as needed.

• Collaborate with clinical and quality teams to ensure compliance with regulatory and accreditation standards.

Ø Project Execution & Evaluation

• Lead and support the rollout of new initiatives, services, or process changes.

• Use data-driven approaches to evaluate project outcomes and impact.

• Continuously refine and scale successful initiatives.

Key Performance Indicators (KPIs):

• Clinic operational efficiency and cost ratios

• P&L performance of the department

• Patient satisfaction and service quality scores

• Staff engagement and turnover metrics

• Timeliness and effectiveness of project execution

• Clinical compliance and audit outcomes

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Healthcare Management, or related field

• Minimum of 8–10 years of healthcare operations or clinic management experience, with at least 3 years in leadership role.

• Experience with P&L management and strategic planning.

• Knowledge of clinical operations, healthcare regulations, and service excellence.

Skills & Competencies:

• Strategic thinking and business acumen

• Strong leadership and team management

• Excellent communication and interpersonal skills

• Data-driven decision-making

• Change management and project execution

• Financial and resource planning expertise

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