Sales & Marketing - MICE Executive

The Ritz-Carlton; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Sales & Marketing Assistant to enhance guest experiences and support sales operations. In this role, you will perform essential office duties, prepare sales documents, and ensure effective communication with clients. Your contributions will help maintain the brand's image while maximizing revenue and guest loyalty. Join a passionate team committed to delivering exceptional service in a vibrant work environment where your growth and success are prioritized.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Perform general office duties to support Sales & Marketing.
• Serve as the primary contact for clients, responding to questions.

Skills

Sales Techniques

Communication Skills

Office Administration

Education

High School Diploma or G.E.D.

Job description

POSITION SUMMARY

Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, faxing, and copying. Prepare sales-related documents such as proposals, contracts, and banquet event orders. Promote awareness of the brand image both internally and externally. Gather materials and assemble information packages like brochures and promotional materials. Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information related to commissions, leads, and third parties in sales software. Answer guest questions regarding property facilities and services, including hours of operation, rates, room types, packages, promotions, entertainment, restaurants, and events. Serve as the primary contact for clients, communicating via phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure a professional appearance; maintain confidentiality of proprietary information; protect company assets. Welcome guests according to company standards, anticipate their needs, and thank them sincerely. Communicate clearly and professionally; prepare and review documents accurately; answer phones courteously. Develop positive working relationships, support team goals, and respond appropriately to colleagues' concerns. Comply with quality assurance standards. Perform physical tasks such as moving and lifting objects weighing up to 10 pounds. Perform other duties as assigned by supervisors.

PREFERRED QUALIFICATIONS

• High school diploma or G.E.D.
• At least 1 year of related work experience.
• No supervisory experience required.
• Licenses or certifications are not required.

Marriott International is an equal opportunity employer that values diversity and fosters an inclusive environment. We celebrate the unique backgrounds of our associates and are committed to non-discrimination based on legally protected characteristics.

With over 100 properties worldwide, The Ritz-Carlton creates exceptional experiences that leave lasting impressions. Our associates are passionate professionals dedicated to delivering luxury service that exceeds expectations. Our culture is built on the Gold Standards, including our Employee Promise, Credo, and Service Values, which guide us daily to be better and serve our guests with grace and thoughtfulness.

Joining The Ritz-Carlton means becoming part of a global portfolio under Marriott International. You will have the opportunity to do your best work, start your purpose, belong to an amazing team, and grow into the best version of yourself.