District Service Sales Manager

dormakaba Singapore Pte Ltd; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a District Service Sales Manager to drive service sales growth and nurture customer relationships. This pivotal role involves developing sales strategies, conducting market research, and collaborating with teams to ensure customer satisfaction. The ideal candidate will have a strong background in service sales management, preferably in the security or access control sectors, and will possess excellent leadership and communication skills. Join a diverse and inclusive team where your contributions will help shape the future of access solutions.

Qualifications

• At least 7 years of experience in service sales management.
• Proven track record of leading and developing sales teams.

Responsibilities

• Develop and implement sales strategies to meet targets.
• Build and maintain strong relationships with customers.

Skills

Leadership

Negotiation

Communication

Presentation

CRM Software

Education

Bachelor's degree in Business

Graduate in Engineering (BE/Diploma)

Tools

CRM Software

Job description

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

The District Service Sales Manager will be responsible for driving service sales growth by developing and nurturing customer relationships, identifying new business opportunities, and creating customized solutions for our customers. This role focuses on promoting our comprehensive portfolio of service offerings, ensuring customer satisfaction and retention across various sectors.

Key Responsibilities

Sales Strategy & Execution

• Develop and implement sales strategies to meet or exceed targets for service solutions.

• Identify, target, and secure new business opportunities.

• Conduct market research to stay informed on trends and competitor offerings, ensuring our service portfolio remains competitive and innovative.

Team Collaboration

• Team collaboration with service sales peers, sharing guidance, support, and development opportunities

• Set personal objectives, monitor performance, to drive high performance.

• Foster a collaborative and motivated team environment that aligns with the company’s goals and values.

Technical & Field Experience

• Possess mechanical/electronic knowledge to provide guidance and knowledge sharing with customers.

• To acquire product knowledge for curating of solution.

• Site / project management: experience is site surveys, technical assessment, workforce development and site planning.

Customer Relationship Management

• Build and maintain strong relationships with customers, focusing on understanding their security and access needs.

• Provide consultative sales support to clients, offering tailored service solutions for unique environments and requirements.

• Conduct regular follow-ups with customers to ensure satisfaction, handle any issues

• Drive and foster deeper relationship building with Key Account Management for selected customer segments.

Collaboration & Coordination

• Work closely with the product and service teams to understand and communicate the technical aspects of our solutions.

• Collaborate with internal stakeholders to ensure seamless project execution, from contract negotiation to service delivery.

Reporting & Analysis

• Track and analyze sales performance metrics, providing regular reports to senior management.

• Develop forecasts, budgets, and targets for service sales, ensuring alignment with company objectives.

Qualifications

• Education: Bachelor’s degree in Business, Sales, Marketing, or related field and graduate in engineering (BE/Diploma) is preferred.

• Experience: At least 7 years of experience in Service- sales management, with a proven track record of leading and developing sales teams, preferably within the security, access control, or related industries.

• Skills: Strong leadership, negotiation, communication, and presentation skills. Familiarity with CRM software and sales performance metrics.

• Characteristics: Results-driven, customer-focused, and capable of building strong professional relationships.

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role