Field Service Engineer I

Atlas Copco; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in vacuum technology seeks a Field Service Engineer to provide operational support for Edwards products. The role involves installation, maintenance, and troubleshooting, emphasizing safety and customer satisfaction. Candidates with engineering certificates or relevant experience are encouraged to apply, with opportunities for training and career advancement.

Benefits

On-the-job training

Opportunities for career advancement

Supportive work culture

Qualifications

• Minimum 1 year of experience in a related engineering industry.
• Fresh graduates with engineering certificates will also be considered.
• Ability to work under pressure and meet customer expectations.

Responsibilities

• Conduct installation, commissioning, maintenance, and troubleshooting of products.
• Adhere to work processes, risk assessments, and SOPs.
• Provide detailed feedback on service activities and compile reports.

Skills

Customer Focus

Multicultural Interaction

Teamwork

Education

Engineering Certificate

Job description

You will be expected to deliver frontline support in key operational activities including installation, commissioning, maintenance, and troubleshooting of Edwards products. The focus will be on safety and quality while maintaining high customer satisfaction. You will work in a fast-paced and demanding environment; resilience is essential. This role offers opportunities to learn and develop engineering skills by working on exciting, highly technical equipment. Additionally, you will collaborate with the sales organization on technical and product-related information to support business development.

Your role:

1. Conduct key operational activities such as installation, commissioning, maintenance, and troubleshooting of Edwards products.
2. Strictly adhere to defined work processes, risk assessments, and SOPs.
3. Undertake software setup, operation, maintenance, and basic analytics. Conduct fault-finding and troubleshooting support to resolve or escalate issues within contractual timeframes and SLAs to meet customer expectations.
4. Provide detailed and accurate feedback on field service activities and compile clear reports for your supervisor to facilitate informed decision-making regarding product issues.
5. Due to the nature of the role and Edwards' commitment to providing on-site support 24/7, you will be required to perform standby duties and/or work shift patterns to meet contractual commitments and emergency coverage plans.

To succeed, you will need:

1. Minimum 1 year of working experience in a related engineering industry or technical role involving direct contact with customers.
2. Fresh graduates with engineering certificates will also be considered.
3. Strong customer focus to ensure solutions meet expectations and timeframes, aligning with Edwards strategies and processes.
4. Ability to interact positively in a multicultural and multilingual environment.
5. Team player capable of supporting colleagues and working under the direction of a manager.

In return, we offer you:

• On-the-job training
• Opportunities for career advancement
• A supportive and collaborative work culture

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems, and related value-added services. Our solutions are vital for manufacturing processes in semiconductors, flat panel displays, LEDs, and solar cells. They are also used across diverse industrial processes such as power, glass, coating, steel, metallurgy, pharmaceuticals, chemicals, and scientific research.

With over 4,000 employees worldwide, Edwards operates state-of-the-art manufacturing facilities across Europe, Asia, and North America.