Assistant Manager , Business Operation (2yrs Contract)

Samsung Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to manage business intelligence systems and sales operations. In this dynamic role, you will oversee the accuracy of business systems, support supply chain management, and coordinate with finance teams to ensure timely processing of claims. You will also handle B2B order processing using Salesforce, collaborating closely with sales teams to enhance project pricing and tracking. If you are results-driven and possess strong analytical skills, this opportunity offers a chance to make a significant impact in a collaborative environment.

Qualifications

• Degree holder with at least 5 years of experience in CRM/Analytics/Sales operation.
• Strong analytical skills and problem-solving attitude.

Responsibilities

• Manage and monitor business systems for efficient distribution of business intelligence.
• Support SCM/PM on forecasting and delivery planning.
• Responsible for B2B order processing and CRM tools administration.

Skills

CRM/Analytics/Sales operation

Microsoft Excel

Analytical skills

Problem solving

Organizational agility

Interpersonal skills

Education

Degree

Tools

Salesforce.com

Job description

Position Summary

Role and Responsibilities

Cadence

• Manage and monitor the accuracy of business systems and efficient distribution of business intelligence
• Provide Weekly Dashboard for review and analysis on team performance (Revenue, Sell-out/through, operation KPIs, etc.)

SCM

• Support SCM / PM on forecasting and delivery planning
• Monitor and ensure timely delivery based on the customer PO
• Collaborate with logistic on delivery booking
• Maintain Channel Inventory reports provided by Distributor and upload into system

SD

• Manage overall sales deduction operation and ensure accurate budget planning
• To coordinate and follow up with customers (with sales team) to liaise and follow up on invoices / documentation in order to complete the claims
• To liaise and follow up with Finance team on the claim process, progress, status in order to complete whole transaction / claims without delays

Expenses

• Manage overall marketing Expense operation and ensure accurate budget planning
• Support and work with Marketing on budget plan and coordinate with agencies
• To liaise and follow up on invoices / documentation in order to complete the marketing claims
• To liaise and follow up with Finance team on the claim process, progress, status in order to complete whole transaction / claims without delays

Sales Force / B2B Operation

• Responsible for B2B order processing and CRM tools administration (Salesforce.com)
• Salesforce.com Account Maintenances, eg. Account creation & assignment
• Monitoring and process Purchase Order (PO) from customer and track the status
• Collaborate with sales on updating Salesforce (CRM system) for B2B project pricing, BO stages & roll-out

Skills and Qualifications

• Degree holder with at least 5 years of experience in CRM/Analytics/Sales operation
• Strong with Microsoft Excel, possess excellent analytical skills and problem solving attitude
• Good organizational agility, command skills and interpersonal skill to work effectively across function and lines of business.
• Results-oriented and meticulous.

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