Clinic Assistant – Outpatient Specialist Surgery Clinic

CREST PRACTICE PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Clinic Assistant for their Outpatient Specialised Surgery Clinic. This role involves managing front desk operations, assisting patients with inquiries, and ensuring seamless clinic operations. You'll be pivotal in coordinating patient flow, handling billing and insurance matters, and supporting clinical staff during procedures. If you have a passion for patient care and thrive in a collaborative environment, this opportunity is perfect for you. Join a team committed to providing exceptional healthcare services and making a positive impact on patients' lives.

Qualifications

• Experience in front desk and administrative duties in a healthcare setting.
• Knowledge of billing processes and insurance liaising.

Responsibilities

• Greet patients and manage appointment scheduling efficiently.
• Assist with billing and liaise with insurance providers.

Skills

Patient Management

Administrative Skills

Communication Skills

Billing and Insurance Knowledge

Data Entry

Education

High School Diploma

Certification in Healthcare Administration

Tools

Plato CMS

Job description

Job Title: Clinic Assistant – Outpatient Specialised Surgery Clinic

General Surgery – Focused on Thyroid, Endocrine, Hernia, Upper Gastrointestinal, Colorectal Surgeries, and Endoscopic Procedures

Job Scope / Key Responsibilities:

1. Front Desk & Administrative Duties

• Greet and assist patients in a professional and courteous manner
• Manage patient registration, appointment scheduling, and follow-up arrangements
• Answer phone and email inquiries regarding clinic services and appointments
• Maintain accurate and up-to-date patient records and medical files
• Prepare consultation and procedure rooms for daily operations

2. Patient Support

• Provide basic information to patients regarding general surgery procedures (e.g., thyroid, endocrine, hernia, gastrointestinal, colorectal surgeries, and scopes)
• Assist in pre- and post-procedure instructions and ensure patient queries are directed to the appropriate clinical staff
• Coordinate patient flow to ensure efficient clinic operations

3. Billing & Insurance Liaison

• Generate and verify consultation, procedure, and medication invoices
• Liaise with local insurance providers in Singapore to obtain Letters of Guarantee (LOGs), submit claims, and ensure coverage verification
• Coordinate with third-party administrators (TPAs) and assist patients with insurance claim documentation and queries
• Ensure accurate entry and tracking of insurance-related information in the clinic system

4. Clinic Operations

• Ensure cleanliness and readiness of consultation and procedure rooms
• Monitor and restock medical and office supplies as needed
• Support clinicians and nurses during minor procedures (where appropriate and trained)

5. Data Entry & Documentation

• Input patient records, investigation results, and surgical bookings into the clinic’s EMR system (Plato CMS)
• Assist in compiling medical reports and referral letters as required

6. Team Collaboration

• Work closely with doctors, nurses, and administrative staff to ensure high standards of patient care and clinic efficiency
• Participate in ongoing training and clinic improvement initiatives